Modify a dispute

+ Add packages

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Your dispute xxx - dispute number

Status : xxx - status

Parcel data

Reference / Order no.

Package value

Tracking no.

Carrier

Contents

Sender data

Company

First name

Name

Address

Postal code

City

Country

Recipient data

Company

First name

Name

Address

Postal code

City

Country

What happened to the package?

Damaged

The contents of the package are damaged.

Lost

The parcel is indicated as undelivered.

Stolen

The package does not contain all the products shipped

Not received

The package is declared as delivered but not received

Amount of loss

Currency

Estimated weight (kg)

Do you have a dispute with the carrier?

Yes

Your documents

Filing a complaint (mandatory)

xxx - PDF name

xxx - error message

Validated

Refused

UNDER REVIEW

Declaration of honour (mandatory)

xxx - error message

xxx - PDF name

Validated

Refused

UNDER REVIEW

Photos of package contents (mandatory)

xxx - error message

Validated

Refused

UNDER REVIEW

Photos of exterior package (mandatory)

xxx - error message

Validated

Refused

UNDER REVIEW

Recipient's ID (mandatory)

xxx - PDF name

xxx - error message

Validated

Refused

UNDER REVIEW

Recourse to the carrier (mandatory)(non-mandatory)

xxx - PDF name

xxx - error message

Validated

Refused

UNDER REVIEW

Repair invoice (not mandatory)

xxx - PDF name

xxx - error message

Validated

Refused

UNDER REVIEW