Ship with confidence: Claisy tracks and protects your parcel
Whether you're a retailer, a marketplace, a 3PL/4PL logistics provider, or a cautious shipper,
Claisy tracks and protects your parcels up to €100,000
Find out how much you can save and how much time your teams can save
Save an average of 27% on your ad valorem shipping insurance:
Use the average value of your parcels and your annual/monthly order volume to see how Claisy improves your financial results and frees up your customer service team
Key Benefits
Comprehensive International Protection
All your domestic and international parcels, up to €100,000, are covered against all delivery risks: loss, theft, damage, and non-delivery
Unbeatable price on the market
Save an average of 27%, with savings of up to 90% compared to carrier rates on parcels valued at less than €1,000
Ultra-fast refunds
Dispute Completed in less than 5 minutes -> Response within 48 hours -> Refund within 72 hours
90% disputes resolved without filing a claim with carrier
Quick Integration
70% of our customers integrate with us in less than 5 minutes and without any development
(Free Connectors Shopify, PrestaShop, Wix, WooCommerce, Magento - Adobe Commerce...)
The simplest declaration on the market
Manage your transport disputes in a flash
Don't wait another 3 months for the carrier's investigation—we'll review your case within 48 hours without you having to contact us.
The simplest compensation plan on the market
No matter the delivery company, our process is simple and straightforward: it results in a refund within 72 hours
Proactive management of disputes
All your parcels in one place: tracking available with over 1,500 carriers and alerts sent in case of delivery issues
Set Yourself Apart from the Competition
Financial Impact
- Uncertain compensation
- Cash advance
- 3 months to receive compensation
Overburdened Logistics
- One process per carrier
- Dsputes management via email
Customer Service Is Here to Help
- 3 months of outreach
- 16 points of contact identified
Brand Image
- 30% of lost customers
Optimized Finances
+ Secure finances
+ Cases resolved within 1 week
+ Optimized working capital
Optimized Logistics
+ Streamlined Process and Single Point of Contact
+ Innovative Interface
Customer Service Unleashed
+ Less than 5 minutes
+ Response within 48 hours
Premium Customer Service
+ NPS unaffected
Testimonials
Thank you, Claisy! We recently dealt with a dispute, and their responsiveness was exemplary. They handled the situation quickly, communication was smooth, and the resolution was extremely efficient. It’s reassuring to have such a professional partner protecting our store. We recommend them 100%!
Quentin
President - TCG Online Store
Claisy lets you choose a shipping provider without worrying about insurance costs, which often eat into the profit margins of small and medium-sized businesses that send a large number of parcels. The speed at which you can enter information into the Claisy system is great—it also lets me create a dashboard that’s easy to check at any time. It saves time and money. If Claisy is right for you, give them a call! 😜
Pepita
CEO & Influencer - Secondhand Luxury Brand
Before choosing Claisy, my biggest frustration was not being able to find insurance that was truly tailored to my shipments of luxury items—insurance that was both simple and reassuring. With Claisy, I immediately noticed the difference: peace of mind and confidence. I can ship my valuable items with complete peace of mind, thanks to a service that’s clear, fast, and reliable.
Clémence
CEO & Founder - Secondhand Luxury Brand
The biggest challenge in the refurbished market is shipping: 99% of carrier insurance policies exclude our products. Before Claisy, every shipment was a pure financial risk. Today, we ship hundreds of parcels a day, knowing that every device—whether new or refurbished—is fully covered for its full value.
Arthur
CEO of High-Tech Refurbishment
Before Claisy, we used to waste a lot of time managing our shipments, without any real visibility. With their solution, everything has become seamless and secure: we ship without stress and have been more efficient right from the start.
Matthieu & Vianney
Founders & CEO - Repair Platform
Great service and excellent customer support. What matters most to us is trust and honesty. With Claisy, it’s simple, fast, and it really works. We’re more than happy to recommend Claisy for insuring your parcels. It takes the stress off, and the process is simple.
Margot & Vincent
Founders & CEO - Secondhand Luxury Fashion House
Thank you, Claisy! We recently dealt with a dispute, and their responsiveness was exemplary. They handled the situation quickly, communication was smooth, and the resolution was extremely efficient. It’s reassuring to have such a professional partner protecting our store. We recommend them 100%!
Quentin
President - TCG Online Store
Claisy lets you choose a shipping provider without worrying about insurance costs, which often eat into the profit margins of small and medium-sized businesses that send a large number of parcels. The speed at which you can enter information into the Claisy system is great—it also lets me create a dashboard that’s easy to check at any time. It saves time and money. If Claisy is right for you, give them a call! 😜
Pepita
CEO & Influencer - Secondhand Luxury Brand
Before choosing Claisy, my biggest frustration was not being able to find insurance that was truly tailored to my shipments of luxury items—insurance that was both simple and reassuring. With Claisy, I immediately noticed the difference: peace of mind and confidence. I can ship my valuable items with complete peace of mind, thanks to a service that’s clear, fast, and reliable.
Clémence
CEO & Founder - Secondhand Luxury Brand
The biggest challenge in the refurbished market is shipping: 99% of carrier insurance policies exclude our products. Before Claisy, every shipment was a pure financial risk. Today, we ship hundreds of parcels a day, knowing that every device—whether new or refurbished—is fully covered for its full value.
Arthur
CEO of High-Tech Refurbishment
Before Claisy, we used to waste a lot of time managing our shipments, without any real visibility. With their solution, everything has become seamless and secure: we ship without stress and have been more efficient right from the start.
Matthieu & Vianney
Founders & CEO - Repair Platform
Great service and excellent customer support. What matters most to us is trust and honesty. With Claisy, it’s simple, fast, and it really works. We’re more than happy to recommend Claisy for insuring your parcels. It takes the stress off, and the process is simple.
Margot & Vincent
Founders & CEO - Secondhand Luxury Fashion House
Why keep struggling for more than 3 hours over several weeks to recover 13% of your order’s value when Claisy offers parcel insurance that reimburses you 100% after just 5 minutes of filing a claim?
Frequently Asked Questions
Find answers to the most common questions you may have about our shipping insurance and the claims process. Contact our team if you can't find the answer to your question, or check out our Terms of Service!
To insure a high value shipment, you must purchase Ad Valorem insurance, which covers the item’s actual market value rather than the carrier’s weight-based reimbursement. Claisy allows you to either manually declare this coverage or automate it for retailers , with compensation paid within 72 hours and no exclusions for luxury items or collectibles.
95% of our disputes are resolved within 72 hours after the claim is approved. When you submit a claim, you’ll receive a response within 48 hours. In summary, our claims are resolved in less than a week in more than 93% of cases.
3 Major Differences:
1. Simplicity: Automated coverage without development (discover our free integrations in less than 5 minutes) & a single claims process regardless of the carrier & destination
2. Speed: Carriers can take weeks or months to reimburse you; our claims are resolved within a week
3. Coverage: Our coverage is often more comprehensive (up to €100,000 per parcel) and includes items that carriers frequently exclude (refurbished goods, high-tech products, luxury goods, art, leather goods, watches, etc.)
The integration is designed to be simple for anyone without specific development skills. We offer native connectors for Shopify, PrestaShop, Wix, WooCommerce, and Magento that can be installed in just a few clicks (in less than 10 minutes).
For more complex systems (OMS, WMS), our robust API is fully documented. You can automate 100% of your shipments in less than half a day.
Parcels registered on Claisy during month M are billed at the beginning of the following month (M+1). Payment for the service is due 5 days after receipt of the invoice.
Our model is 100% transparent: no subscription fees, no hidden fees, and no long-term commitment. You pay only for the parcels you choose to insure, based on a single, competitive rate.
To file a transport dispute, log in to your Claisy customer account, then click on “My disputes” and “Add a Dispute” for the parcel that was damaged during delivery. Follow the instructions, and your request will be completed in less than 5 minutes. We respond within 48 hours in 99% of cases. Once your dispute is approved, you’ll be reimbursed within 72 hours: Follow the step-by-step guide here!
Of course, your item must be protected, and the packaging must be appropriate for the contents to prevent damage: your parcels will travel on conveyor belts and may fall from a height of several meters. At the same time, your packaging (including the shipping label) must be anonymous: no mention of the contents, no indication of value, etc. They are not marked as insured so as not to attract attention.
Feel free to check out our dedicated article with our packing tips.
We recommend that you register your shipment when you print the shipping label. At the very latest, you must register your parcel on the day you drop it off at carrier.
Our parcel protection is then activated once the shipping label is scanned by your carrier. If the order is ultimately canceled by the customer, you have 24 hours to cancel the parcel tracking.
Claisy accepts all international carriers as well as domestic postal services that offer online parcel tracking. However, we strongly recommend choosing a shipping method that requires a signature, as this ensures reliable proof of delivery (required for deliveries over €1,000).