Ship with confidence: Claisy tracks and protects your package,
ensures your sale.
Whether you are a retailer, a marketplace, a 3PL/4PL logistics provider, or a cautious shipper,
Claisy adapts to your situation and protects your packages up to €100,000.
Discover the savings and time savings for your teams
Save an average of 27% on your ad valorem parcel insurance:
Use the average value of your parcels and your annual/monthly order volume to see how Claisy improves your financial results and frees up your customer service team.
Key benefits
Comprehensive International Protection
All your domestic and international parcels, up to €100,000, are covered against all delivery risks: loss, theft, breakage, and non-receipt.
Unmatched pricing on the market
27% d'économie en moyenne jusqu'à 90% d'économie par rapport aux offres transporteurs sur vos colis <1000€
Ultra-fast refunds
Dispute completed in less than 5 minutes -> response within 48 hours -> refund within 72 hours
90%of disputes resolved without filing a claim with Carrier
Rapid integration
70% of our customers integrate with us in less than 5 minutes / without development
(Free connectors Shopify, PrestaShop, WooCommerce, Magento - Adobe Commerce...)
The simplest declaration on the market
Manage your transportation disputes in the blink of an eye
Don't wait another three months for the Carrier investigation; we will analyze your case within 48 hours without you having to contact them.
The simplest compensation on the market
Regardless of the Carrier, our procedure is simple and straightforward: it then leads to a refund within 72 hours.
Proactive dispute management
All your packages in one place: tracking for over 1,500 carriers and alerts in case of delivery issues
Stand out from your competitors
Impacted Finances
- Uncertain compensation
- Cash advance
- 3 months to receive compensation
Overburdened logistics
- 1 process per Carrier
- Dispute management by email
Dedicated customer service
- 3 months of mobilization
- 16 points of contact observed
Brand Image
- 30% of customers lost
Optimized Finances
+ Secure finances
+ No cash advance
+ Case resolved within 1 week
Optimized logistics
+ Process & single point of contact
+ Innovative interface
Customer service freed up
+ Less than 5 minutes
+ Compensation response within 48 hours
Premium Customer Service
+ NPS unaffected
Testimonials
Claisy allows you to choose a transport provider without worrying about insurance costs, which often represent a real loss of margin for SMEs that send a large number of parcels. The speed of data entry in the Claisy system is great, and it also allows me to create a dashboard that is easy to consult at any time. It saves time and money. If Claisy is right for you, give them a call! 😜
Pepita
CEO & Influencer - Luxury second-hand home
Before choosing Claisy, my biggest frustration was not being able to find insurance that was truly suited to my luxury item shipments, that was both simple and secure. With Claisy, I immediately noticed the difference: peace of mind and confidence. I can ship my precious items with complete peace of mind, with a clear, fast, and reliable service.
Clemency
CEO & Founder - Luxury second-hand store
The biggest challenge in refurbished goods is transportation: 99% of carriers' insurance policies exclude our products. Before Claisy, every shipment was a pure financial risk. Today, we ship hundreds of packages every day knowing that every device, whether new or refurbished, is covered for 100% of its value.
Arthur
CEO High Tech Refurbishment
Before Claisy, we wasted a lot of time managing our shipments, without any real visibility. With their solution, everything has become smooth and secure: we ship without stress and have gained efficiency right from the start.
Matthew & Vianney
Founders & CEO - Repair Platform
Excellent management and excellent communication. The most important things for us are trust and honesty. With Claisy, it's simple, fast, and it really works. We are happy to recommend Claisy for insuring your parcels. It's one less thing to worry about and it's easy to manage.
Margot & Vincent
Founders & CEO - Secondhand Luxury Home
Claisy allows you to choose a transport provider without worrying about insurance costs, which often represent a real loss of margin for SMEs that send a large number of parcels. The speed of data entry in the Claisy system is great, and it also allows me to create a dashboard that is easy to consult at any time. It saves time and money. If Claisy is right for you, give them a call! 😜
Pepita
CEO & Influencer - Luxury second-hand home
Before choosing Claisy, my biggest frustration was not being able to find insurance that was truly suited to my luxury item shipments, that was both simple and secure. With Claisy, I immediately noticed the difference: peace of mind and confidence. I can ship my precious items with complete peace of mind, with a clear, fast, and reliable service.
Clemency
CEO & Founder - Luxury second-hand store
The biggest challenge in refurbished goods is transportation: 99% of carriers' insurance policies exclude our products. Before Claisy, every shipment was a pure financial risk. Today, we ship hundreds of packages every day knowing that every device, whether new or refurbished, is covered for 100% of its value.
Arthur
CEO High Tech Refurbishment
Before Claisy, we wasted a lot of time managing our shipments, without any real visibility. With their solution, everything has become smooth and secure: we ship without stress and have gained efficiency right from the start.
Matthew & Vianney
Founders & CEO - Repair Platform
Excellent management and excellent communication. The most important things for us are trust and honesty. With Claisy, it's simple, fast, and it really works. We are happy to recommend Claisy for insuring your parcels. It's one less thing to worry about and it's easy to manage.
Margot & Vincent
Founders & CEO - Secondhand Luxury Home
Why continue to battle for more than three hours over several weeks to recover 13% of the value of your order when Claisy offers parcel insurance that compensates you 100% by spending five minutes filing a claim?
Frequently Asked Questions
Find answers to the most frequently asked questions you may have about our parcel insurance and the compensation process. Contact our teams if you cannot find an answer to your question or consult our Terms and Conditions!
95% of our disputes are resolved within 72 hours of the case being validated. When you submit a case, you will receive a response within 48 hours. In summary, more than 90% of our cases are resolved in less than a week.
3 major differences:
1. Simplicity: Automated coverage without development (discover our free integrations in less than 5 minutes) & Unique claims process regardless of Carrier destination
2. Speed: Carriers can take weeks or months to compensate; our cases are closed within a week
3. Coverage: Our guarantees are often more extensive (up to €100,000 per package) and cover goods that carriers very often exclude (refurbished items, high-tech goods, luxury goods, art, leather goods, watches, etc.).
Integration is designed to be simple for anyone without specific development skills. We offer native connectors for Shopify, PrestaShop, WooCommerce, and Magento that can be installed in just a few clicks (in less than 10 minutes).
For more complex systems (OMS, WMS), our robust API is fully documented. You can automate 100% of your shipments in less than half a day.
Invoices for packages declared on Claisy during month M are issued at the beginning of the following month (M+1). Payment for the service is due 5 days after receipt of the invoice.
Our model is 100% transparent: no subscription fees, no hidden costs, no long-term commitments. You only pay for the packages you decide to insure, based on a single, competitive rate.
To open a transport dispute, log in to your Claisy customer account, then click on "My Disputes" and "Add a dispute" for the package that has been damaged. Follow the instructions and your request will be completed in less than 5 minutes. On average, we respond within 48 hours in 99% of cases. Once your claim has been accepted, you will receive compensation within 72 hours: Follow the step-by-step guide here!
Of course, your goods must be protected and the packaging must be appropriate for the contents to prevent damage: your packages will be transported on conveyor belts and may fall from a height of several meters. At the same time, your packaging (including the shipping label) must be anonymous: no mention of the contents, no signs of value, etc. Feel free to consult our dedicated article with our packaging tips
Your packages are also not marked as insured: this is one of the advantages of working with us and taking advantage of all Claisy's services.
We recommend that you register your package when you print the label. At the latest, you must declare your package on the day it is handed over to Carrier.
As a general rule, our parcel protection applies once a shipping label has been generated and you have the tracking details needed to declare your parcel on Claisy. If the order is ultimately canceled by the customer, you have 24 hours to cancel the parcel tracking.
Claisy accepts all international carriers as well as national postal services offering online package tracking. However, we strongly recommend choosing a shipping method that requires a signature, guaranteeing reliable proof of delivery (required for deliveries over €1,000). If you have any questions, please don't hesitate to contact us.