Ship without fear: Claisy tracks and protects the risk,
you ensure the sale
Whether you're an e-business with a CMS, a 3PL/4PL logistician or a seller of valuables,
Claisy adapts to your reality.
Discover the potential savings and time-savings for your teams
Use your average parcel value and annual/monthly order volume to see how Claisy can improve your bottom line and free up your staff's time.
Key benefits
Comprehensive protection
All your products are fully compensated up to their value against all transport-related risks: loss, theft and damage.
Market-leading price
Tailor-made rates up to 90% lower than those offered by carriers while enjoying better coverage
Ultra-fast refunds
A dispute file completed in less than 5 minutes and a refund in less than 72 hours. 90%+ of disputes do not require carrier investigation
Fast integration
70% of our customers had no IT development to do to cover their parcels
The simplest claim journey on the market
Manage your transport disputes at a glance
Don't wait 3 months and the result of the carrier's investigation, we'll refund you without you having to contact the carrier.
The simplest compensation on the market
Whatever the carrier, our procedure is simple and unique: it leads to a refund within 72 hours.
Proactive dispute management
All your parcels, centralized in the same place and benefiting from our parcel insurance, have the same compensation process.
Distinguish yourself from your competitors
Finances Impacted
- Uncertainty of transport losses
- Cash advance
- Operational time savings
Overstretched logistics
- Management of disputes with the carrier
- Obligation to reship
- Lack of visibility on carrier performance
Mobilized customer service
- 3 months is the average resolution time for a carrier survey
- 16 points of contact recorded
Brand Image
- 1 in 3 customers no longer recommend your site following a transport dispute
Optimized finances
+ Secure finances
+ No cash advances
+ Free up team time
Optimized logistics
+ Focus teams on orders
+ Limit impact on stocks
+ Manage carrier performance
Freed-up customer service
+ Less than 5 minutes to complete a transport dispute with a contact person
+ Compensation response within 24 hours
Differentiation element
+ Recipients see an optimized, innovative path: they buy from you again despite the dispute.
Testimonials
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Why continue to battle for more than 3 hours over several weeks to recover 13% of the value of your order when Claisy offers you parcel insurance that compensates you at 100% by spending 5 minutes declaring a claim?
Frequently asked questions
Find answers to the most frequently asked questions about our parcel insurance and the claims process. Contact our teams if you can't find the answer to your question, or consult our Terms and Conditions !
There are 3 major differences:
1.Speed: Carriers can take weeks or months to indemnify; we do it in 72h
2.Simplicity: A single declaration process with us, versus a different, complex process for each carrier - coverage automation without development
3.Coverage: Our guarantees are often broader, covering goods that carriers systematically exclude (Reconditioned Items, High-Tech, Luxury, Art, Leather Goods, Watches, etc.).
Integration is designed to be simple for someone with no specific development skills. We offer native connectors for Shopify, PrestaShop, WooCommerce and Magento that can be installed in just a few clicks (under 10 minutes).
For more complex systems (OMS, WMS), our robust API is fully documented. You can automate 100% of your shipments in less than half a day.
Not at all! We bill you according to your activity at the end of each month. And there are no subscription fees either.
We're here to support you every day.
Invoices are issued at the beginning of each month. Payment for the service is collected in the month following the period covered.
Our model is 100% transparent: no subscription fees, no hidden costs, no time commitments. You only pay for the parcels you decide to insure, based on a single, competitive rate. The rate simulation is visible directly on your dashboard.
To open a transport dispute, log on to your Claisy customer area, then click on "My Disputes" and "Add a dispute" on the parcel that has suffered damage. Follow the instructions and in less than 5 minutes, your request will be completed. On average, we respond within 48 hours in 99% of cases. If your claim is accepted, you will receive compensation within 72 hours. Click here for the step-by-step guide !
In the event of loss by the carrier, the good news is that in over 90% of cases you don't have to send us any information at all.
Of course, your goods must be protected, and the packaging must be appropriate to the contents to avoid damage: your parcels will travel on conveyor belts and may fall from several meters. However, your packaging (including the shipping label) must be as anonymous as possible: no mention of the contents, no sign of value, etc. Don't hesitate to consult our dedicated article with our packaging tips
Apple never ships in its own name: neither on the outer packaging, nor on the shipping label. On the same principle, that's what we ask of you: to have packages with no sign of value on the outside of the package. Your parcels are not marked as covered: this is one of the advantages of working with us and benefiting from all Claisy's services. Your parcels are shipped without any markings indicating that they are covered. This indefinable packaging ensures that your consignments do not attract attention.
We recommend that you fill in your parcel details when you print out the label. At the latest, you must declare your parcel on the day it is handed over to the carrier.
As a general rule, our parcel protection is applied once a shipping label has been generated and you have the tracking details to declare your parcel on Claisy. If the order is finally cancelled by the customer, you have 24 hours to cancel the tracking of the parcel.
Claisy accepts all international carriers as well as national post offices offering a parcel tracking service. However, we strongly recommend that you choose a delivery method with a signature, to guarantee reliable proof of delivery. If in doubt, please do not hesitate to contact us.