Ship with confidence: Claisy tracks and protects your package
Whether you're a retailer, a marketplace, a 3PL/4PL logistics provider, or a cautious shipper,
Claisy tracks and protects your packages up to €100,000 - £85,000 - $120,000
See how much you can save and how much time your teams can save
Save an average of 27% on your ad valorem parcel insurance:
Use the average value of your parcels and your annual/monthly order volume to see how Claisy improves your bottom line and frees up your customer service team
Key Benefits
Comprehensive International Protection
All your domestic and international packages, up to €100,000, are covered against all delivery risks: loss, theft, damage, and non-delivery
Unbeatable price on the market
27% d'économie en moyenne jusqu'à 90% d'économie par rapport aux offres transporteurs sur vos colis <1000€
Super-fast refunds
Dispute in under 5 minutes -> response within 48 hours -> refund within 72 hours
90% disputes without filing a claim with Carrier
Quick integration
70% of our customers can integrate with us in under 5 minutes without any development
(Free connectors Shopify, PrestaShop, WooCommerce, Magento - Adobe Commerce...)
The simplest declaration on the market
Manage your disputes in a snap
Don’t wait another three months for Carrier investigation—we’ll review your case within 48 hours without you having to contact us
The simplest insurance coverage on the market
No matter which Carrier you use, our process is simple and straightforward: it results in a refund within 72 hours
Proactive disputes Management
All your packages in one place: tracking available for over 1,500 carriers and alerts sent if there are delivery issues
Stand Out from the Competition
Financial Impact
- Uncertain compensation
- Cash advance
- 3 months to receive compensation
Overburdened logistics
- 1 case per Carrier
- disputes resolution disputes email
Customer Service Team on Standby
- 3 months of outreach efforts
- 16 points of contact identified
Brand Image
- 30% of lost customers
Optimized Finances
+ Secure financing
+ Applications processed within 1 week
+ Optimized working capital
Optimized Logistics
+ Streamlined Process and Single Point of Contact
+ Innovative Interface
Customer Service
+ Less than 5 minutes
+ Response within 48 hours
Premium Customer Service
+ NPS remains unchanged
Testimonials
Claisy lets you choose a shipping provider without worrying about insurance costs, which often eat into profits for small and medium-sized businesses that send a large number of packages. Entering data into the Claisy system is super fast, and it also lets me create a dashboard that’s easy to check at any time. It saves both time and money. If Claisy is right for you, give them a call! 😜
Pepita
CEO & Influencer - Secondhand Luxury Brand
Before choosing Claisy, my biggest frustration was not being able to find insurance that was truly suited to my shipments of luxury items—something that was both simple and reassuring. With Claisy, I immediately noticed the difference: peace of mind and confidence. I can ship my valuable items with complete peace of mind, thanks to a service that’s clear, fast, and reliable.
Clémence
CEO & Founder - Secondhand Luxury Brand
The biggest challenge in the refurbished market is shipping: 99% of carrier insurance policies exclude our products. Before Claisy, every shipment was a pure financial risk. Today, we ship hundreds of packages a day, knowing that every device—whether new or refurbished—is fully covered for its full value.
Arthur
CEO of High-Tech Refurbishment
Before Claisy, we used to waste a ton of time managing our shipments, with no real visibility. With their solution, everything has become seamless and secure: we ship without stress and have been more efficient from the very start.
Matthieu & Vianney
Founders & CEO - Repair Platform
Great service and excellent communication. What matters most to us is trust and honesty. With Claisy, it’s simple, fast, and it really works. We’re more than happy to recommend Claisy for insuring your packages. It takes the stress off your shoulders, and the process is straightforward.
Margot & Vincent
Founders & CEO - Secondhand Luxury House
Claisy lets you choose a shipping provider without worrying about insurance costs, which often eat into profits for small and medium-sized businesses that send a large number of packages. Entering data into the Claisy system is super fast, and it also lets me create a dashboard that’s easy to check at any time. It saves both time and money. If Claisy is right for you, give them a call! 😜
Pepita
CEO & Influencer - Secondhand Luxury Brand
Before choosing Claisy, my biggest frustration was not being able to find insurance that was truly suited to my shipments of luxury items—something that was both simple and reassuring. With Claisy, I immediately noticed the difference: peace of mind and confidence. I can ship my valuable items with complete peace of mind, thanks to a service that’s clear, fast, and reliable.
Clémence
CEO & Founder - Secondhand Luxury Brand
The biggest challenge in the refurbished market is shipping: 99% of carrier insurance policies exclude our products. Before Claisy, every shipment was a pure financial risk. Today, we ship hundreds of packages a day, knowing that every device—whether new or refurbished—is fully covered for its full value.
Arthur
CEO of High-Tech Refurbishment
Before Claisy, we used to waste a ton of time managing our shipments, with no real visibility. With their solution, everything has become seamless and secure: we ship without stress and have been more efficient from the very start.
Matthieu & Vianney
Founders & CEO - Repair Platform
Great service and excellent communication. What matters most to us is trust and honesty. With Claisy, it’s simple, fast, and it really works. We’re more than happy to recommend Claisy for insuring your packages. It takes the stress off your shoulders, and the process is straightforward.
Margot & Vincent
Founders & CEO - Secondhand Luxury House
Why spend over three hours fighting for weeks on end to recover just 13% of your order’s value when Claisy offers parcel insurance that reimburses you 100% of the cost—all it takes is five minutes to file a claim?
Frequently Asked Questions
Find answers to the most common questions you may have about our package insurance and the claims process. Contact our team if you can’t find the answer to your question, or check out our Terms of Service!
To insure a valuable package, you need to purchase Ad Valorem insurance, which covers the item’s actual market value rather than the carrier’s weight-based reimbursement. Claisy allows retailers to either manually declare or automate this coverage, retailers compensation paid within 72 hours and no exclusions for luxury goods or collectibles.
95% of our disputes resolved within 72 hours of the case being approved. When you submit a case, you’ll receive a response within 48 hours. In short, over 90% of our cases are resolved in less than a week.
3 Key Differences:
1. Simplicity: Automated coverage without development (discover our free integrations in under 5 minutes) & A single claims process regardless of the Carrier destination
2. Speed: Carriers can take weeks or months to pay claims; our cases are resolved within a week
3. Coverage: Our coverage is often more comprehensive (up to €100,000 per package) and includes goods that carriers frequently exclude (refurbished items, high-tech products, luxury goods, art, leather goods, watches, etc.)
The integration is designed to be simple for anyone without specific development skills. We offer native connectors for Shopify, PrestaShop, WooCommerce, and Magento that can be installed in just a few clicks (in less than 10 minutes).
For more complex systems (OMS, WMS), our robust API is fully documented. You can automate 100% of your shipments in less than half a day.
Packages registered on Claisy during month M are billed at the beginning of the following month (M+1). Payment for the service is due 5 days after receipt of the invoice.
Our model is 100% transparent: no subscription fees, no hidden costs, and no long-term commitment. You only pay for the packages you choose to insure, based on a single, competitive rate.
To file a Dispute , log in to your Claisy customer account, then click “My disputes Dispute and “Add a Dispute for the package that was damaged. Follow the prompts, and your request will be completed in less than 5 minutes. On average, we respond within 48 hours in 99% of cases. Once your Dispute accepted, you’ll be compensated within 72 hours: Follow the step-by-step guide here!
Of course, your item must be protected, and the packaging must be suitable for the contents to prevent damage: your packages will travel on conveyor belts and may fall from a height of several meters. At the same time, your packaging (including the shipping label) must be anonymous: no mention of the contents, no indication of value, etc. They are not marked as insured to avoid attracting attention.
Feel free to check out our dedicated article with our packing tips
We recommend that you register your package when you print the shipping label. At the very latest, you must register your package on the day it is handed over to Carrier.
Generally, our package protection applies once a shipping label has been generated and you have the tracking details needed to declare your package on Claisy. If the order is ultimately canceled by the customer, you have 24 hours to cancel the package tracking.
Claisy accepts all international carriers as well as domestic postal services that offer online package tracking. However, we strongly recommend choosing a shipping method that requires a signature, as this provides reliable proof of delivery (required for shipments valued at over €1,000).