Introduction
You're waiting for or sending a parcel... The end result is a ripped open box, broken contents, or worse, it's gone... Every year, millions of parcels suffer the hazards of transport (1.7 million parcels are said to be victims of disputes during peak season in the USA, and 20,000 parcels every day at La Poste). Most of these mishaps could be avoided with appropriate packaging and careful, rigorous logistics prior to delivery to the carrier.
In this article, we reveal the secrets of infallible packaging and the reflexes to have in case of a glitch. Ready to limit risks before shipping?
Why is careful packaging crucial?
- Protecting contents: Good packaging protects your goods from knocks, drops and temperature variations. It sounds basic, but all too often we still see goods wandering around in parcels or not being protected all around (see next paragraph).
- Professional image: A well-packaged parcel reflects the seriousness of your company and reinforces the confidence of your customers. However, we remind you that a parcel should not attract the eye: we recommend external personalization or mentioning your brand on the shipping label if you're sending valuable goods.
- Reduced litigation: Packaging that meets carrier requirements reduces the risk of litigation in the event of a problem (more on this later in the article).
- Savings: Appropriate packaging avoids the extra costs associated with damage, returns, reshipment and the potential loss of customers who will no longer recommend your company.
Indispensable reserves in case of trouble
Even with perfect packaging, mishaps can still occur. Here's how to deal with them, and what you should recommend to your recipients/customers:
- Check the condition of the parcel on receipt: note any anomalies (damaged or open carton, etc.).
- Open the package in the presence of the delivery person: If possible, check the contents immediately, especially if in doubt.
- Make precise reservations on the delivery note: Describe the damage and take photos (see reservations below).
Examples of acceptable reservations (always specify the potentially damaged product)
- "Parcel received with one product missing: reference XYZ, brand ABC. The package was slightly torn on the right side. "
- "Product reference XYZ received with a crack on the left side. The cardboard was pushed in the same place. "
- "ABC item received with scratches on top surface. Carton showed signs of opening and "resealing". "
- "Carton received with tears on corners and poorly sealed. Product "xxx" appears undamaged but needs further checking. "
Inadmissible reserves (not to be used)
- "Parcel refused" without explanation
- "Open parcel" without mention of missing products
- "Missing X items" without product reference
- "In poor condition" without details of damage
- "pressed-in sheet metal" without reference to damaged product
Additional Tips
- Fragile parcels: Use additional protection (foam corners, air cushions - you can find many solutions on Raja or Embaleo).
- Bulky parcels: opt for pallets or wooden crates
- Savings: Reuse cardboard in good condition and use recycled packing materials.
Conclusion
Careful packaging is the first step towards a successful shipment and an end-to-end customer experience. By following these tips, you'll considerably reduce the risk of damage and disputes. Don't forget that, despite all precautions, the hazards of transport do exist.
So it's essential to find out about the parcel insurance options available to protect your valuable shipments. Please contact us for more information.