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Protect Your Shopify Parcels
- Take advantage of the only European solution
- Setup in less than 5 minutes
Join Claisy:
—secure your shipments and ensure customer satisfaction
Synchronize your sales channels in less than 5 minutes and streamline your delivery disputes with Claisy technology.
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Connect Claisy to your CMS
We integrate with leading e-commerce and logistics solutions without the need for custom development.
Protect Your PrestaShop Parcels
- Take advantage of the fastest solution on the market
- A module that won't slow down your store
Protect Your WooCommerce Parcels
- Get a refund within 72 hours
- No development required
Protect Your Magento Parcels
- Get coverage of up to €100,000 per shipment
- A module that won't slow down your store
Protect Your Wix Parcels
- Take advantage of the only French solution
- Setup in less than 5 minutes
Enhance Your Everyday Tools with Claisy
Claisy syncs easily and without any development work to protect all your shipments across all your sales channels, so you can track all your shipments in one place:
It’s never been easier to track your packages and protect them against all delivery risks!
Discover our solutions for syncing your CMS with Claisy, as well as with ShippingBo and Sendcloud! For even more customization, request our API catalog
Do you have additional needs? Would you like to learn more? Our tech team is here to help.
1,500+ Carriers
A delivery claim can keep your teams busy for up to 3 months and require more than 4 hours per case
Drastically reduce the time it takes to manage your disputes: file a claim in less than 5 minutes and receive a reimbursement within 72 hours with Claisy.
Testimonials
Thank you, Claisy! We recently dealt with a dispute, and their responsiveness was exemplary. They handled the situation quickly, communication was smooth, and the resolution was extremely efficient. It’s reassuring to have such a professional partner protecting our store. We recommend them 100%!
Quentin
President - TCG Online Store
Claisy lets you choose a shipping provider without worrying about insurance costs, which often eat into the profit margins of small and medium-sized businesses that send a large number of parcels. The speed at which you can enter information into the Claisy system is great—it also lets me create a dashboard that’s easy to check at any time. It saves time and money. If Claisy is right for you, give them a call! 😜
Pepita
CEO & Influencer - Secondhand Luxury Brand
Before choosing Claisy, my biggest frustration was not being able to find insurance that was truly tailored to my shipments of luxury items—insurance that was both simple and reassuring. With Claisy, I immediately noticed the difference: peace of mind and confidence. I can ship my valuable items with complete peace of mind, thanks to a service that’s clear, fast, and reliable.
Clémence
CEO & Founder - Secondhand Luxury Brand
The biggest challenge in the refurbished market is shipping: 99% of carrier insurance policies exclude our products. Before Claisy, every shipment was a pure financial risk. Today, we ship hundreds of parcels a day, knowing that every device—whether new or refurbished—is fully covered for its full value.
Arthur & Frédéric
CEO of High-Tech Refurbishment
Before Claisy, we used to waste a lot of time managing our shipments, without any real visibility. With their solution, everything has become seamless and secure: we ship without stress and have been more efficient right from the start.
Matthieu & Vianney
Founders & CEO - Repair Platform
Great service and excellent customer support. What matters most to us is trust and honesty. With Claisy, it’s simple, fast, and it really works. We’re more than happy to recommend Claisy for insuring your parcels. It takes the stress off, and the process is simple.
Margot & Vincent
Founders & CEO - Secondhand Luxury Fashion House
Thank you, Claisy! We recently dealt with a dispute, and their responsiveness was exemplary. They handled the situation quickly, communication was smooth, and the resolution was extremely efficient. It’s reassuring to have such a professional partner protecting our store. We recommend them 100%!
Quentin
President - TCG Online Store
Claisy lets you choose a shipping provider without worrying about insurance costs, which often eat into the profit margins of small and medium-sized businesses that send a large number of parcels. The speed at which you can enter information into the Claisy system is great—it also lets me create a dashboard that’s easy to check at any time. It saves time and money. If Claisy is right for you, give them a call! 😜
Pepita
CEO & Influencer - Secondhand Luxury Brand
Before choosing Claisy, my biggest frustration was not being able to find insurance that was truly tailored to my shipments of luxury items—insurance that was both simple and reassuring. With Claisy, I immediately noticed the difference: peace of mind and confidence. I can ship my valuable items with complete peace of mind, thanks to a service that’s clear, fast, and reliable.
Clémence
CEO & Founder - Secondhand Luxury Brand
The biggest challenge in the refurbished market is shipping: 99% of carrier insurance policies exclude our products. Before Claisy, every shipment was a pure financial risk. Today, we ship hundreds of parcels a day, knowing that every device—whether new or refurbished—is fully covered for its full value.
Arthur & Frédéric
CEO of High-Tech Refurbishment
Before Claisy, we used to waste a lot of time managing our shipments, without any real visibility. With their solution, everything has become seamless and secure: we ship without stress and have been more efficient right from the start.
Matthieu & Vianney
Founders & CEO - Repair Platform
Great service and excellent customer support. What matters most to us is trust and honesty. With Claisy, it’s simple, fast, and it really works. We’re more than happy to recommend Claisy for insuring your parcels. It takes the stress off, and the process is simple.
Margot & Vincent
Founders & CEO - Secondhand Luxury Fashion House
Frequently Asked Questions
Find answers to the most common questions you may have about parcels insurance and the reimbursement process. Contact our team if you can't find the answer to your question!
How do I insure a valuable parcel?
To insure a high value shipment, you must purchase Ad Valorem insurance, which covers the item’s actual market value rather than the carrier’s weight-based reimbursement. Claisy allows you to either manually declare this coverage or automate it for retailers, with compensation paid within 72 hours and no exclusions for luxury items or collectibles.
How long does it take to get a refund for a delivery dispute?
95% of our disputes are resolved within 72 hours after the claim is approved. When you submit a claim, you’ll receive a response within 48 hours. In summary, our claims are resolved in less than a week in more than 93% of cases.
What is the FUNDAMENTAL difference between the ad valorem offers on my carrier and Claisy?
3 Major Differences:
1. Simplicity: Automated coverage without development (discover our free integrations in less than 5 minutes) & a single claims process regardless of the carrier & destination
2. Speed: Carriers can take weeks or months to reimburse you; our claims are resolved within a week
3. Coverage: Our coverage is often more comprehensive (up to €100,000 per parcel) and includes items that carriers frequently exclude (refurbished goods, high-tech products, luxury goods, art, leather goods, watches, etc.)
How do I integrate Claisy into my online store (Shopify, PrestaShop, Wix, etc.)?
The integration is designed to be simple for anyone without specific development skills. We offer native connectors for Shopify, PrestaShop, Wix, WooCommerce, and Magento that can be installed in just a few clicks (in less than 10 minutes).
For more complex systems (OMS, WMS), our robust API is fully documented. You can automate 100% of your shipments in less than half a day.
How does billing work for the Claisy service?
Packages registered on Claisy during month M are billed at the beginning of the following month (M+1). Payment for the service is due within 5 days (after receipt of the invoice). There are no subscription fees or hidden charges.
Besides the advertised rate, are there any hidden fees, a subscription, or a minimum commitment?
Our model is 100% transparent: no subscription fees, no hidden fees, and no long-term commitment. You pay only for the parcels you choose to insure, based on a single, competitive rate.
How do I file a transport claim? How long will it take to receive my compensation?
To file a transport dispute, log in to your Claisy customer account, then click on “My disputes” and “Add a Dispute” for the parcel that was damaged during delivery. Follow the instructions, and your request will be completed in less than 5 minutes. We respond within 48 hours in 99% of cases. Once your dispute is approved, you’ll be reimbursed within 72 hours: Follow the step-by-step guide here!
Do my parcels need to be packed in a specific way? Are my parcels marked as insured?
Of course, your item must be protected, and the packaging must be appropriate for the contents to prevent damage: your parcels will travel on conveyor belts and may fall from a height of several meters. At the same time, your packaging (including the shipping label) must be anonymous: no mention of the contents, no indication of value, etc. They are not marked as insured so as not to attract attention.
Feel free to check out our dedicated article with our packing tips.
When should I enter my parcel information in Claisy?
We recommend that you register your shipment when you print the shipping label. At the very latest, you must register your parcel on the day you drop it off at carrier.
Our parcel protection is then activated once the shipping label is scanned by your carrier. If the order is ultimately canceled by the customer, you have 24 hours to cancel the parcel tracking.
Can I ship my parcel using any carrier ?
Claisy accepts all international carriers as well as domestic postal services that offer online parcel tracking. However, we strongly recommend choosing a shipping method that requires a signature, as this ensures reliable proof of delivery (required for deliveries over €1,000).