Join Claisy: Secure Your Shipments & Ensure Customer Satisfaction
Synchronize your sales channels in under 5 minutes and
instantly resolve disputes :
save up to 90% compared to carrier rates
Simplify your disputes with Claisy technology
Discover how our platform is revolutionizing disputes management disputes putting smiles back on the faces of your teams and customers: never lose a customer again due to issues that arise during transport!
Simplified integration to give you a competitive edge over your competitors with
Financial Impact
- Uncertain compensation
- Cash advance
- 3 months to receive compensation
Overburdened logistics
- 1 case per Carrier
- disputes resolution disputes email
Customer Service Team on Standby
- 3 months of outreach efforts
- 16 points of contact identified
Brand Image
- 30% of lost customers
Optimized Finances
+ Secure financing
+ Applications processed within 1 week
+ Optimized working capital
Optimized Logistics
+ Streamlined Process and Single Point of Contact
+ Innovative Interface
Customer Service
+ Less than 5 minutes
+ Response within 48 hours
Premium Customer Service
+ NPS remains unchanged
Claisy syncs easily and without any development work to protect all your shipments across all your sales channels, so you can easily track your orders in one place:
It’s never been easier to track your packages and protect them against all delivery risks!
Discover our webhooks to protect your Shopify deliveries or your WooCommerce shipments, as well as our modules for your PrestaShop andMagento orders, ... And now Claisy is available with ShippingBo! For even more customization, request our API catalog
Do you have additional needs? Would you like to learn more? Our Tech team is here to help
Testimonials
Claisy lets you choose a shipping provider without worrying about insurance costs, which often eat into profits for small and medium-sized businesses that send a large number of parcels. Entering data into the Claisy system is super fast, and it also lets me create a dashboard that’s easy to check at any time. It saves both time and money. If Claisy is right for you, give them a call! 😜
Pepita
CEO & Influencer - Secondhand Luxury Brand
Before choosing Claisy, my biggest frustration was not being able to find insurance that was truly suited to my shipments of luxury items—something that was both simple and reassuring. With Claisy, I immediately noticed the difference: peace of mind and confidence. I can ship my valuable items with complete peace of mind, thanks to a service that’s clear, fast, and reliable.
Clémence
CEO & Founder - Secondhand Luxury Brand
The biggest challenge in the refurbished market is shipping: 99% of carrier insurance policies exclude our products. Before Claisy, every shipment was a pure financial risk. Today, we ship hundreds of parcels a day, knowing that every device—whether new or refurbished—is fully covered for its full value.
Arthur
CEO of High-Tech Refurbishment
Before Claisy, we used to waste a ton of time managing our shipments, with no real visibility. With their solution, everything has become seamless and secure: we ship without stress and have been more efficient from the very start.
Matthieu & Vianney
Founders & CEO - Repair Platform
Great service and excellent communication. What matters most to us is trust and honesty. With Claisy, it’s simple, fast, and it really works. We’re more than happy to recommend Claisy for insuring your parcels. It takes the stress off your shoulders, and the process is straightforward.
Margot & Vincent
Founders & CEO - Secondhand Luxury House
Claisy lets you choose a shipping provider without worrying about insurance costs, which often eat into profits for small and medium-sized businesses that send a large number of parcels. Entering data into the Claisy system is super fast, and it also lets me create a dashboard that’s easy to check at any time. It saves both time and money. If Claisy is right for you, give them a call! 😜
Pepita
CEO & Influencer - Secondhand Luxury Brand
Before choosing Claisy, my biggest frustration was not being able to find insurance that was truly suited to my shipments of luxury items—something that was both simple and reassuring. With Claisy, I immediately noticed the difference: peace of mind and confidence. I can ship my valuable items with complete peace of mind, thanks to a service that’s clear, fast, and reliable.
Clémence
CEO & Founder - Secondhand Luxury Brand
The biggest challenge in the refurbished market is shipping: 99% of carrier insurance policies exclude our products. Before Claisy, every shipment was a pure financial risk. Today, we ship hundreds of parcels a day, knowing that every device—whether new or refurbished—is fully covered for its full value.
Arthur
CEO of High-Tech Refurbishment
Before Claisy, we used to waste a ton of time managing our shipments, with no real visibility. With their solution, everything has become seamless and secure: we ship without stress and have been more efficient from the very start.
Matthieu & Vianney
Founders & CEO - Repair Platform
Great service and excellent communication. What matters most to us is trust and honesty. With Claisy, it’s simple, fast, and it really works. We’re more than happy to recommend Claisy for insuring your parcels. It takes the stress off your shoulders, and the process is straightforward.
Margot & Vincent
Founders & CEO - Secondhand Luxury House
A logistics issue keeps your teams busy for three months, with each case taking more than four hours to resolve
Drastically reduce the time spent handling disputes filing a claim takes less than 5 minutes, and compensation is paid within 72 hours
Boost your efficiency and improve customer satisfaction today!
Frequently Asked Questions
Find answers to the most common questions you may have about parcel insurance and the claims process. Contact our team if you can’t find the answer to your question!
To insure a valuable package, you need to purchase Ad Valorem insurance, which covers the item’s actual market value rather than the carrier’s weight-based reimbursement. Claisy allows retailers to either manually declare or automate this coverage, retailers compensation paid within 72 hours, with no exclusions for luxury goods or collectibles.
95% of our disputes resolved within 72 hours of case approval. When you submit a case, you’ll receive a response within 48 hours. In short, over 93% of our cases are resolved in less than a week.
3 Major Differences:
1. Simplicity: Automated coverage without development (discover our free integrations in under 5 minutes) & A single claims process regardless of the Carrier destination
2. Speed: Carriers can take weeks or months to reimburse you; our claims are resolved within a week
3. Coverage: Our coverage is often more comprehensive (up to €100,000 per package) and includes goods that carriers frequently exclude (refurbished items, high-tech products, luxury goods, art, leather goods, watches, etc.)
The integration is designed to be simple for anyone without specific development skills. We offer native connectors for Shopify, PrestaShop, WooCommerce, and Magento that can be installed in just a few clicks (in less than 10 minutes).
For more complex systems (OMS, WMS), our robust API is fully documented. You can automate 100% of your shipments in less than half a day.
Parcels registered on Claisy during month M are billed at the beginning of the following month (M+1). Payment for the service is due 5 days after receipt of the invoice.
Our model is 100% transparent: no subscription fees, no hidden costs, and no long-term commitment. You only pay for the parcels you choose to insure, based on a single, competitive rate.
To file a Dispute , log in to your Claisy customer account, then click “My disputes Dispute and “Add a Dispute for the package that was damaged during delivery. Follow the prompts, and your request will be completed in less than 5 minutes. We respond within 48 hours in 99% of cases. Once your Dispute approved, you’ll be reimbursed within 72 hours: Follow the step-by-step guide here!
Of course, your item must be protected, and the packaging must be suitable for the contents to prevent damage: your parcels will travel on conveyor belts and may fall from a height of several meters. At the same time, your packaging (including the shipping label) must be anonymous: no mention of the contents, no indication of value, etc. They are not marked as insured to avoid attracting attention.
Feel free to check out our dedicated article with our packing tips
We recommend that you declare your package when you print the shipping label. At the very latest, you must declare your package on the day it is handed over to Carrier.
Our package protection is then activated once the shipping label is scanned by the Carrier. If the order is ultimately canceled by the customer, you have 24 hours to cancel the package tracking.
Claisy accepts all international carriers as well as domestic postal services that offer online package tracking. However, we strongly recommend choosing a shipping method that requires a signature, as this provides reliable proof of delivery (required for shipments valued at over €1,000).
How does it work?
Your covered products
We insure all your packages up to €100,000
Protect your packages with ease
Simply register your packages on Claisy (via webhook & CMS module or API)
The simplest statement
Regardless of the Carrier, our process is simple and streamlined, with processing within 48 hours
Express Refund
72-Hour Deadline - to minimize the impact on your finances