Boost customer satisfaction with Claisy technology: Secure your shipments
Synchronize your sales channels (CMS or TMS) in less than 5 minutes and
instantly resolve carrier disputes:
save up to 90% compared with carrier offers
Simplify your transport disputes with Claisy technology
Discover how our platform is revolutionizing dispute management and putting smiles back on the faces of your teams and your customers: never lose your customers again when problems arise during transport!
Simplified integration for a competitive edge
Finances Impacted
- Uncertainty of transport losses
- Cash advance
- Operational time savings
Overstretched logistics
- Dispute management with Carrier
- Obligation to reship
- Carrier performance measurement?
Mobilized customer service
- 3 months is the average resolution time for a Carrier survey
- 16 points of contact recorded
Brand Image
- 1 in 3 customers no longer recommend your site following a transport dispute
Optimized finances
+ Secure finances
+ No cash advances
+ Free up team time
Optimized logistics
+ Focus teams on orders
+ Limit impact on stocks
+ Manage carrier performance
Freed-up customer service
+ Less than 5 minutes to complete a transport dispute with a contact person
+ Compensation response within 24 hours
Differentiation element
+ Recipients see an optimized, innovative path: they buy from you again despite the dispute.
Claisy synchronizes simply and without development with all your sales channels so you can easily manage and track your orders in one place
It's never been easier to protect your packages, your brand image and build customer loyalty: Enjoy a simple, fast and seamless experience with Claisy
Discover our webhooks Shopify, WooCommerce, PrestaShop and Magento modules, EDI/ETL, ... And for more customization, ask for our API catalog.
Need more information? Would you like to find out more? Our Tech Team is at your disposal
Testimonials
Claisy lets you choose a transport provider without worrying about insurance costs, which are often a real loss of margin for small businesses that send a large number of parcels. The speed with which I can enter data into the Claisy system is great, and it also allows me to create a dashboard that's easy to consult at any time. This saves me time and money. If Claisy is for you, give them a call! 😜
Pepita
CEO & Influencer - Luxury second-hand house
Before choosing Claisy, my biggest frustration was that I couldn't find insurance that really suited my luxury parts shipments, that was both simple and secure. With Claisy, I immediately noticed the difference: peace of mind and confidence. I can ship my precious items with complete peace of mind, with a clear, fast and reliable service.
Clémence
CEO & Founder - Luxury second-hand house
The biggest challenge in reconditioning is transport: 99% of carrier insurances exclude our products. Before Claisy, every shipment was a pure financial risk. Today, we ship hundreds of parcels a day in the knowledge that every device, whether new or reconditioned, is covered for 100% of its value.
Arthur
CEO High Tech Reconditioning
Before Claisy, we were wasting an inordinate amount of time managing our shipments, with no real visibility. With their solution, everything has become fluid and secure: we ship stress-free and we've gained in efficiency right from the start.
Matthieu & Vianney
Founders & CEO - Repair Platform
Great management and great contact. The most important thing for us is trust and honesty. With Claisy it's simple, fast and it really works. We're happy to recommend Claisy for parcel insurance. It's stress-free and easy to manage.
Margot & Vincent
Founders & CEO - Second-hand luxury house
Claisy lets you choose a transport provider without worrying about insurance costs, which are often a real loss of margin for small businesses that send a large number of parcels. The speed with which I can enter data into the Claisy system is great, and it also allows me to create a dashboard that's easy to consult at any time. This saves me time and money. If Claisy is for you, give them a call! 😜
Pepita
CEO & Influencer - Luxury second-hand house
Before choosing Claisy, my biggest frustration was that I couldn't find insurance that really suited my luxury parts shipments, that was both simple and secure. With Claisy, I immediately noticed the difference: peace of mind and confidence. I can ship my precious items with complete peace of mind, with a clear, fast and reliable service.
Clémence
CEO & Founder - Luxury second-hand house
The biggest challenge in reconditioning is transport: 99% of carrier insurances exclude our products. Before Claisy, every shipment was a pure financial risk. Today, we ship hundreds of parcels a day in the knowledge that every device, whether new or reconditioned, is covered for 100% of its value.
Arthur
CEO High Tech Reconditioning
Before Claisy, we were wasting an inordinate amount of time managing our shipments, with no real visibility. With their solution, everything has become fluid and secure: we ship stress-free and we've gained in efficiency right from the start.
Matthieu & Vianney
Founders & CEO - Repair Platform
Great management and great contact. The most important thing for us is trust and honesty. With Claisy it's simple, fast and it really works. We're happy to recommend Claisy for parcel insurance. It's stress-free and easy to manage.
Margot & Vincent
Founders & CEO - Second-hand luxury house
On average, a logistics incident mobilizes your teams for nearly 3 months, lasting 3.5 hours per case.
Drastically reduce the time needed to manage claims: the declaration takes less than 5 minutes, and you recover your loss in less than 48 hours.
Optimize your efficiency and improve customer satisfaction today!
Frequently asked questions
Find answers to the most frequently asked questions you may have about parcel insurance and the claims process. Contact our teams if you can't find the answer to your question!
3 major differences:
1. Simplicity: Automated coverage without development(discover our free integrations in less than 5 min) & Single declaration process no matter the Carrier
2. Speed: Carriers can take weeks or months to compensate; we do it in 72h
3.Coverage: Our guarantees are often broader and cover goods that carriers systematically exclude (Reconditioned items, High-Tech, Luxury, Art, Leather goods, Watches, etc.).
Integration is designed to be simple for someone with no specific development skills. We offer native connectors for Shopify, PrestaShop, WooCommerce and Magento that can be installed in just a few clicks (under 10 minutes).
For more complex systems (OMS, WMS), our robust API is fully documented. You can automate 100% of your shipments in less than half a day.
Not at all! We bill you according to your activity at the end of each month. And there are no subscription fees either. We're here to support you every day.
Invoices are issued at the beginning of each month. Payment for the service is collected in the month following the period covered.
Our model is 100% transparent: no subscription fees, no hidden costs, no time commitments. You only pay for the parcels you decide to insure, based on a single, competitive rate. The rate simulation is visible directly on your dashboard.
To open a transport dispute, log on to your Claisy customer area, then click on "My Disputes" and "Add a dispute" on the parcel that has suffered damage. Follow the instructions and in less than 5 minutes, your request will be completed. On average, we respond within 48 hours in 99% of cases. If your claim is accepted, you'll receive compensation within 72 hours: Click here to access the step-by-step instructions!
In the event of loss by the Carrier, the good news is that in over 90% of cases you don't have to send us any information at all.
Of course, your goods must be protected, and the packaging must be appropriate to the contents to avoid damage: your parcels will be travelling on conveyor belts and may fall from several meters. At the same time, your packaging (including the shipping label) must be anonymous: no mention of the contents, no sign of value, ... Don't hesitate to consult our dedicated article with our packaging tips
Apple never ships in its own name: neither on the outer packaging, nor on the shipping label. On the same principle, that's what we ask of you: to have packages with no sign of value on the outside of the package. Your parcels are not marked as covered: this is one of the advantages of working with us and benefiting from all the Claisy services.
We advise you to enter your parcel details when you print out the label. At the latest, you must declare your parcel on the day it is handed over to the Carrier.
As a general rule, our parcel protection is applied once a shipping label has been generated and you have the tracking details to declare your parcel on Claisy. If the order is finally cancelled by the customer, you have 24 hours to cancel the tracking of the parcel.
Claisy accepts all international carriers as well as national post offices offering a parcel tracking service. However, we strongly recommend that you choose a delivery method with a signature, to guarantee reliable proof of delivery. If in doubt, please do not hesitate to contact us.
How does it work?
Your products covered
We protect all products up to €100,000
£85,000 / $120,000
Simply cover your parcels
Declare your parcels on Claisy by webhook with our CMS/TMS partners or by API
A single, simple declaration
Whatever the Carrier, our procedure is simple and unique, with management within 48 hours.
Express compensation
72h Top Chrono - to limit the impact on your finances