Boost customer satisfaction with Claisy technology: Secure your shipments
Synchronize your sales channels (CMS or TMS) in less than 5 minutes and
instantly resolve carrier disputes:
save up to 90% compared with carrier offers
Simplify your transport disputes with Claisy technology
Discover how our platform is revolutionizing dispute management and putting smiles back on the faces of your teams and your customers: never lose your customers again when problems arise during transport!
Simplified integration for a competitive edge
Finances Impacted
- Uncertain compensation
- Cash advance
- 3 months to receive compensation
Overstretched logistics
- 1 process per Carrier
- Dispute management by email
Mobilized customer service
- 3 months of mobilization
- 16 points of contact observed
Brand Image
- 30% of customers lost
Optimized finances
+ Secure finances
+ No cash advance
+ Case resolved within 1 week
Optimized logistics
+ Unique process
+ Innovative interface
Freed-up customer service
+ Less than 5 minutes
+ Compensation response within 48 hours
Top-of-the-range customer service
+ NPS unaffected
Claisy synchronizes simply and without development with all your sales channels so you can easily manage and track your orders in one place
It's never been easier to protect your packages, your brand image and build customer loyalty: Enjoy a simple, fast and seamless experience with Claisy
Discover our webhooks Shopify, WooCommerce, PrestaShop and Magento modules, EDI/ETL, ... And for more customization, ask for our API catalog.
Need more information? Would you like to find out more? Our Tech Team is at your disposal
Testimonials
Claisy lets you choose a transport provider without having to worry about insurance costs, which are often a real loss of margin for SMEs sending a large number of parcels. The speed with which I can enter data into the Claisy system is great, and what's more, it allows me to create a dashboard that's easy to consult at any time. This saves me time and money. If Claisy is for you, give them a call! 😜
Pepita
CEO & Influencer - Luxury second-hand house
Before choosing Claisy, my biggest frustration was that I couldn't find insurance that really suited my luxury parts shipments, that was both simple and secure. With Claisy, I immediately noticed the difference: peace of mind and confidence. I can ship my precious items with complete peace of mind, with a clear, fast and reliable service.
Clémence
CEO & Founder - Luxury second-hand house
The biggest challenge in reconditioning is transport: 99% of carrier insurances exclude our products. Before Claisy, every shipment was a pure financial risk. Today, we ship hundreds of parcels a day in the knowledge that every device, whether new or reconditioned, is covered for 100% of its value.
Arthur
CEO High Tech Reconditioning
Before Claisy, we were wasting an inordinate amount of time managing our shipments, with no real visibility. With their solution, everything has become fluid and secure: we ship stress-free and we've gained in efficiency right from the start.
Matthieu & Vianney
Founders & CEO - Repair Platform
Great management and great contact. The most important thing for us is trust and honesty. With Claisy, it's simple, fast and it really works. We're happy to recommend Claisy for parcel insurance. It's stress-free and easy to manage.
Margot & Vincent
Founders & CEO - Second-hand luxury house
Claisy lets you choose a transport provider without having to worry about insurance costs, which are often a real loss of margin for SMEs sending a large number of parcels. The speed with which I can enter data into the Claisy system is great, and what's more, it allows me to create a dashboard that's easy to consult at any time. This saves me time and money. If Claisy is for you, give them a call! 😜
Pepita
CEO & Influencer - Luxury second-hand house
Before choosing Claisy, my biggest frustration was that I couldn't find insurance that really suited my luxury parts shipments, that was both simple and secure. With Claisy, I immediately noticed the difference: peace of mind and confidence. I can ship my precious items with complete peace of mind, with a clear, fast and reliable service.
Clémence
CEO & Founder - Luxury second-hand house
The biggest challenge in reconditioning is transport: 99% of carrier insurances exclude our products. Before Claisy, every shipment was a pure financial risk. Today, we ship hundreds of parcels a day in the knowledge that every device, whether new or reconditioned, is covered for 100% of its value.
Arthur
CEO High Tech Reconditioning
Before Claisy, we were wasting an inordinate amount of time managing our shipments, with no real visibility. With their solution, everything has become fluid and secure: we ship stress-free and we've gained in efficiency right from the start.
Matthieu & Vianney
Founders & CEO - Repair Platform
Great management and great contact. The most important thing for us is trust and honesty. With Claisy, it's simple, fast and it really works. We're happy to recommend Claisy for parcel insurance. It's stress-free and easy to manage.
Margot & Vincent
Founders & CEO - Second-hand luxury house
On average, a logistics incident takes up your teams' time for nearly 3 months, with each case taking 3.5+ hours to resolve.
Drastically reduce the time needed to manage claims: the declaration takes less than 5 minutes, and you recover your loss in less than 48 hours.
Optimize your efficiency and improve customer satisfaction today!
Frequently asked questions
Find answers to the most frequently asked questions you may have about parcel insurance and the claims process. Contact our teams if you can't find the answer to your question!
95% of our claims are settled within 72 hours of validation. When you submit a claim, we respond within 48 hours. In short, our cases are resolved in less than a week in over 90% of cases.
3 major differences:
1. Simplicity: Automated coverage without development(discover our free integrations in less than 5 min) & Single declaration process regardless of Carrier & destination
2. Speed: Carriers can take weeks or months to compensate; our files are closed within a week
3.Coverage: Our guarantees are often broader (up to €100,000 per parcel) and cover goods that carriers very often exclude (Reconditioned items, High-Tech, Luxury, Art, Leather goods, Watches, etc...).
Integration is designed to be simple for someone with no specific development skills. We offer native connectors for Shopify, PrestaShop, WooCommerce and Magento that can be installed in just a few clicks (under 10 minutes).
For more complex systems (OMS, WMS), our robust API is fully documented. You can automate 100% of your shipments in less than half a day.
Invoices for parcels declared on Claisy during month M are issued at the beginning of the following month (M+1). Payment is due 5 days after receipt of invoice.
Our model is 100% transparent: no subscription fees, no hidden costs, no time commitments. You only pay for the parcels you decide to insure, based on a single, competitive rate.
To open a transport dispute, log on to your Claisy customer area, then click on "My Disputes" and "Add a dispute" on the parcel that has suffered damage. Follow the instructions and in less than 5 minutes, your request will be completed. On average, we respond within 48 hours in 99% of cases. Once your claim has been accepted, you'll receive compensation within 72 hours: Click here for step-by-step instructions !
Of course, your goods must be protected, and the packaging must be appropriate to the contents to avoid damage: your parcels will be travelling on conveyor belts and may fall from several meters. At the same time, your packaging (including the shipping label) must be anonymous: no mention of the contents, no sign of value, ... Don't hesitate to consult our dedicated article with our packaging tips
Your parcels are not marked as covered: this is one of the advantages of working with us and benefiting from all Claisy's services.
We advise you to enter your parcel details when you print out the label. At the latest, you must declare your parcel on the day it is handed over to the Carrier.
As a general rule, our parcel protection is applied once a shipping label has been generated and you have the tracking details to declare your parcel on Claisy. If the order is finally cancelled by the customer, you have 24 hours to cancel the tracking of the parcel.
Claisy accepts all international carriers, as well as national postal services offering an online parcel tracking service. However, we strongly recommend that you choose a shipping method with signature, to guarantee reliable proof of delivery (required for deliveries >1000€). If in doubt, please do not hesitate to contact us.
How does it work?
Your products covered
We protect all products up to €100,000
£85,000 / $120,000
Simply cover your parcels
Declare your parcels on Claisy by webhook with our CMS/TMS partners or by API
A single, simple declaration
Whatever the Carrier, our procedure is simple and unique, with management within 48 hours.
Express compensation
72h Top Chrono - to limit the impact on your finances