Integrate Claisy: Secure Your Shipments & Customer Satisfaction
Synchronize your sales channels in less than 5 minutes and
instantly resolve carrier disputes:
save up to 90% compared to carrier offers
Simplify your transportation disputes with Claisy technology
Discover how our platform revolutionizes dispute management and puts a smile back on the faces of your teams and customers: don't lose your customers anymore when problems arise during transport!
Simplified integration to ge
head of your competitors
Impacted Finances
- Uncertain compensation
- Cash advance
- 3 months to receive compensation
Overburdened logistics
- 1 process per Carrier
- Dispute management by email
Dedicated customer service
- 3 months of mobilization
- 16 points of contact observed
Brand Image
- 30% of customers lost
Optimized Finances
+ Secure finances
+ No cash advance
+ Case resolved within 1 week
Optimized logistics
+ Process & single point of contact
+ Innovative interface
Customer service freed up
+ Less than 5 minutes
+ Compensation response within 48 hours
Premium Customer Service
+ NPS unaffected
Claisy syncs easily and without development to insure all your deliveries across all your sales channels, so you can easily manage and track your orders in one place
It has never been easier to track and insure your parcels with all carriers, protect your brand image, and build customer loyalty
Discover our webhooks for Shopify delivery insurance, Woocommerce parcel insurance, modules for Prestashop ad valorem insurance andMagento delivery insurance, EDI/ETL, and more. For even more customization, request our API catalog at
. Do you have additional needs? Would you like to learn more? Our Tech team is available to assist you.
Testimonials
Claisy allows you to choose a transport provider without worrying about insurance costs, which often represent a real loss of margin for SMEs that send a large number of parcels. The speed of data entry in the Claisy system is great, and it also allows me to create a dashboard that is easy to consult at any time. It saves time and money. If Claisy is right for you, give them a call! 😜
Pepita
CEO & Influencer - Luxury second-hand home
Before choosing Claisy, my biggest frustration was not being able to find insurance that was truly suited to my luxury item shipments, that was both simple and secure. With Claisy, I immediately noticed the difference: peace of mind and confidence. I can ship my precious items with complete peace of mind, with a clear, fast, and reliable service.
Clemency
CEO & Founder - Luxury second-hand store
The biggest challenge in refurbished goods is transportation: 99% of carriers' insurance policies exclude our products. Before Claisy, every shipment was a pure financial risk. Today, we ship hundreds of packages every day knowing that every device, whether new or refurbished, is covered for 100% of its value.
Arthur
CEO High Tech Refurbishment
Before Claisy, we wasted a lot of time managing our shipments, without any real visibility. With their solution, everything has become smooth and secure: we ship without stress and have gained efficiency right from the start.
Matthew & Vianney
Founders & CEO - Repair Platform
Excellent management and excellent communication. The most important things for us are trust and honesty. With Claisy, it's simple, fast, and it really works. We are happy to recommend Claisy for insuring your parcels. It's one less thing to worry about and it's easy to manage.
Margot & Vincent
Founders & CEO - Secondhand Luxury Home
Claisy allows you to choose a transport provider without worrying about insurance costs, which often represent a real loss of margin for SMEs that send a large number of parcels. The speed of data entry in the Claisy system is great, and it also allows me to create a dashboard that is easy to consult at any time. It saves time and money. If Claisy is right for you, give them a call! 😜
Pepita
CEO & Influencer - Luxury second-hand home
Before choosing Claisy, my biggest frustration was not being able to find insurance that was truly suited to my luxury item shipments, that was both simple and secure. With Claisy, I immediately noticed the difference: peace of mind and confidence. I can ship my precious items with complete peace of mind, with a clear, fast, and reliable service.
Clemency
CEO & Founder - Luxury second-hand store
The biggest challenge in refurbished goods is transportation: 99% of carriers' insurance policies exclude our products. Before Claisy, every shipment was a pure financial risk. Today, we ship hundreds of packages every day knowing that every device, whether new or refurbished, is covered for 100% of its value.
Arthur
CEO High Tech Refurbishment
Before Claisy, we wasted a lot of time managing our shipments, without any real visibility. With their solution, everything has become smooth and secure: we ship without stress and have gained efficiency right from the start.
Matthew & Vianney
Founders & CEO - Repair Platform
Excellent management and excellent communication. The most important things for us are trust and honesty. With Claisy, it's simple, fast, and it really works. We are happy to recommend Claisy for insuring your parcels. It's one less thing to worry about and it's easy to manage.
Margot & Vincent
Founders & CEO - Secondhand Luxury Home
A logistical incident keeps your teams busy for three months, spending more than four hours on each case.
Drastically reduce dispute management time: claims can be filed in less than 5 minutes and compensation paid within 72 hours
Optimize your efficiency and improve customer satisfaction today!
Frequently Asked Questions
Find answers to the most frequently asked questions you may have about parcel insurance and the claims process. Contact our teams if you cannot find the answer to your question!
95% of our disputes are resolved within 72 hours of the case being validated. When you submit a case, you will receive a response within 48 hours. In summary, more than 90% of our cases are resolved in less than a week.
3 major differences:
1. Simplicity: Automated coverage without development (discover our free integrations in less than 5 minutes) & Unique claims process regardless of Carrier destination
2. Speed: Carriers can take weeks or months to compensate; our cases are closed within a week
3. Coverage: Our guarantees are often more extensive (up to €100,000 per package) and cover goods that carriers very often exclude (refurbished items, high-tech goods, luxury goods, art, leather goods, watches, etc.).
Integration is designed to be simple for anyone without specific development skills. We offer native connectors for Shopify, PrestaShop, WooCommerce, and Magento that can be installed in just a few clicks (in less than 10 minutes).
For more complex systems (OMS, WMS), our robust API is fully documented. You can automate 100% of your shipments in less than half a day.
Invoices for packages declared on Claisy during month M are issued at the beginning of the following month (M+1). Payment for the service is due 5 days after receipt of the invoice.
Our model is 100% transparent: no subscription fees, no hidden costs, no long-term commitments. You only pay for the packages you decide to insure, based on a single, competitive rate.
To open a transport dispute, log in to your Claisy customer account, then click on "My Disputes" and "Add a dispute" for the package that has been damaged. Follow the instructions and your request will be completed in less than 5 minutes. On average, we respond within 48 hours in 99% of cases. Once your claim has been accepted, you will receive compensation within 72 hours: Follow the step-by-step guide here!
Of course, your goods must be protected and the packaging must be appropriate for the contents to prevent damage: your packages will be transported on conveyor belts and may fall from a height of several meters. At the same time, your packaging (including the shipping label) must be anonymous: no mention of the contents, no signs of value, etc. Feel free to consult our dedicated article with our packaging tips
Your packages are also not marked as insured: this is one of the advantages of working with us and taking advantage of all Claisy's services.
We recommend that you register your package when you print the label. At the latest, you must declare your package on the day it is handed over to Carrier.
As a general rule, our parcel protection applies once a shipping label has been generated and you have the tracking details needed to declare your parcel on Claisy. If the order is ultimately canceled by the customer, you have 24 hours to cancel the parcel tracking.
Claisy accepts all international carriers as well as national postal services offering online package tracking. However, we strongly recommend choosing a shipping method that requires a signature, guaranteeing reliable proof of delivery (required for deliveries over €1,000). If you have any questions, please don't hesitate to contact us.
How does it work?
Your covered products
We insure all products up to €100,000.
Insure your packages online with ease
Declare your packages on Claisy via webhook with our CMS partners or via API.
The simplest declaration
Regardless of the Carrier, our procedure is simple and unique, with management within 48 hours.
Ad valorem express compensation
72-hour deadline - to limit the impact on your finances