Parcel insurance for all your shipments, all destinations, all carriers
Set yourself apart from the competition with the Claisy solution: complete coverage and compensation, with no deductible, within a week, thanks to our parcel insurance!
Your parcels remain discreet thanks to our complete, transparent coverage for the carrier
We offer you the fastest route on the market and your money back in less than 48 hours.
Benefit from the market's most competitive, customized rates
You value your products? We insure them 100%!
Loss
Your parcel doesn't reach its recipient: no problem, we'll compensate you within the timeframe you choose!
Missing product(s)
At the end of transport, your recipient discovers an incomplete parcel: we compensate you to put a smile back on your customer's face.
Damaged product
Despite your precautions, your parcel arrived damaged. A few photos and you're reimbursed!
Peace of mind on every expedition
Despite all your precautions, your parcel is undelivered or damaged: we're here!
In less than 5 minutes, you'll be eligible for a refund.
Carefully packed and protected goods...
... with no external sign of value on the outside of the package ...
Even on the delivery note, where the contents are not recorded
Content covered
Content not covered
Transporters
Partners who place their trust in us
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Stand out from the competition & Increase your customer satisfaction with CLAISY
Your teams are waiting 3 months for the results of the carrier's investigation so they can compensate your customers: Cut costs and stand out from your competitors! With Claisy, you can respond to your customers in less than a week.
Frequently asked questions
Find answers to the most frequently asked questions about our parcel insurance. Contact our teams if you can't find the answer to your question!
There are 3 major differences:
1.Speed: Carriers can take weeks or months to indemnify; we do it in 72h
2.Simplicity: A single declaration process with us, versus a different, complex process for each carrier - coverage automation without development
3.Coverage: Our guarantees are often broader, covering goods that carriers systematically exclude (Reconditioned Items, High-Tech, Luxury, Art, Leather Goods, Watches, etc.).
Integration is designed to be simple for someone with no specific development skills. We offer native connectors for Shopify, PrestaShop, WooCommerce and Magento that can be installed in just a few clicks (under 10 minutes).
For more complex systems (OMS, WMS), our robust API is fully documented. You can automate 100% of your shipments in less than half a day.
Not at all! We bill you according to your activity at the end of each month. And there are no subscription fees either.
We're here to support you every day.
Invoices are issued at the beginning of each month. Payment for the service is collected in the month following the period covered.
Our model is 100% transparent: no subscription fees, no hidden costs, no time commitments. You only pay for the parcels you decide to insure, based on a single, competitive rate. The rate simulation is visible directly on your dashboard.
To open a transport dispute, log on to your Claisy customer area, then click on "My Disputes" and "Add a dispute" on the parcel that has suffered damage. Follow the instructions and in less than 5 minutes, your request will be completed. On average, we respond within 48 hours in 99% of cases. If your claim is accepted, you will receive compensation within 72 hours. Click here for the step-by-step guide !
In the event of loss by the carrier, the good news is that in over 90% of cases you don't have to send us any information at all.
Of course, your goods must be protected, and the packaging must be appropriate to the contents to avoid damage: your parcels will travel on conveyor belts and may fall from several meters. However, your packaging (including the shipping label) must be as anonymous as possible: no mention of the contents, no sign of value, etc. Don't hesitate to consult our dedicated article with our packaging tips
Apple never ships in its own name: neither on the outer packaging, nor on the shipping label. On the same principle, that's what we ask of you: to have packages with no sign of value on the outside of the package. Your parcels are not marked as covered: this is one of the advantages of working with us and benefiting from all Claisy's services. Your parcels are shipped without any markings indicating that they are covered. This indefinable packaging ensures that your consignments do not attract attention.
We recommend that you fill in your parcel details when you print out the label. At the latest, you must declare your parcel on the day it is handed over to the carrier.
As a general rule, our parcel protection is applied once a shipping label has been generated and you have the tracking details to declare your parcel on Claisy. If the order is finally cancelled by the customer, you have 24 hours to cancel the tracking of the parcel.
Claisy accepts all international carriers as well as national post offices offering a parcel tracking service. However, we strongly recommend that you choose a delivery method with a signature, to guarantee reliable proof of delivery. If in doubt, please do not hesitate to contact us.
How does it work?
Your products covered
We protect all products up to €100,000
Simply cover your parcels
Declare your parcels on Claisy by file deposit, webhook with our partners or API
A single, simple declaration
Whatever the carrier, our procedure is simple and always the same, with management within 48 hours.
Express refund
72h Top Chrono