International ad valorem solution for your parcel shipments, all carriers
Protect your shipments with Claisy: comprehensive coverage of up to €100,000 – £85,000 – $120,000
and reimbursement within a week, thanks to our ad valorem solution!
Your parcels are covered by our all-risk, ad valorem cargo insurance
Enjoy the fastest online application process on the market and compensation in less than 48 hours
Discover the most competitive, customized ad valorem rates on the market
Do you care about your products? We insure them 100%!
Loss
If your parcel isn't delivered, no problem—we'll compensate you in record time!
Missing Product(s)
Your package is incomplete: we'll compensate you to put a smile back on your customer's face
Damaged product
Even though you took every precaution, your parcel arrived damaged: just send us a few photos, and we'll refund you!
Peace of mind on every shipment
Even if you take every precaution, your parcel may still not be delivered or may be damaged—that’s where we come in with
, our online ad valorem insurance!
In less than 5 minutes, you’ll be eligible for a refund for the merchandise.
Carefully packaged shipment and protected merchandise...
... with no outward indication of value on the outside of the package ...
Even on the delivery slip (no value, no contents)
Topics Covered
Content Not Covered
1,500+ Carriers
They trust us
Thank you, Claisy! We recently dealt with a dispute, and their responsiveness was exemplary. They handled the situation quickly, communication was smooth, and the resolution was extremely efficient. It’s reassuring to have such a professional partner protecting our store. We recommend them 100%!
Quentin
President - TCG Online Store
Claisy lets you choose a shipping provider without worrying about insurance costs, which often eat into the profit margins of small and medium-sized businesses that send a large number of parcels. The speed at which you can enter information into the Claisy system is great—it also lets me create a dashboard that’s easy to check at any time. It saves time and money. If Claisy is right for you, give them a call! 😜
Pepita
CEO & Influencer - Secondhand Luxury Brand
Before choosing Claisy, my biggest frustration was not being able to find insurance that was truly tailored to my shipments of luxury items—insurance that was both simple and reassuring. With Claisy, I immediately noticed the difference: peace of mind and confidence. I can ship my valuable items with complete peace of mind, thanks to a service that’s clear, fast, and reliable.
Clémence
CEO & Founder - Secondhand Luxury Brand
The biggest challenge in the refurbished market is shipping: 99% of carrier insurance policies exclude our products. Before Claisy, every shipment was a pure financial risk. Today, we ship hundreds of parcels a day, knowing that every device—whether new or refurbished—is fully covered for its full value.
Arthur
CEO of High-Tech Refurbishment
Before Claisy, we used to waste a lot of time managing our shipments, without any real visibility. With their solution, everything has become seamless and secure: we ship without stress and have been more efficient right from the start.
Matthieu & Vianney
Founders & CEO - Repair Platform
Great service and excellent customer support. What matters most to us is trust and honesty. With Claisy, it’s simple, fast, and it really works. We’re more than happy to recommend Claisy for insuring your parcels. It takes the stress off, and the process is simple.
Margot & Vincent
Founders & CEO - Secondhand Luxury Fashion House
Thank you, Claisy! We recently dealt with a dispute, and their responsiveness was exemplary. They handled the situation quickly, communication was smooth, and the resolution was extremely efficient. It’s reassuring to have such a professional partner protecting our store. We recommend them 100%!
Quentin
President - TCG Online Store
Claisy lets you choose a shipping provider without worrying about insurance costs, which often eat into the profit margins of small and medium-sized businesses that send a large number of parcels. The speed at which you can enter information into the Claisy system is great—it also lets me create a dashboard that’s easy to check at any time. It saves time and money. If Claisy is right for you, give them a call! 😜
Pepita
CEO & Influencer - Secondhand Luxury Brand
Before choosing Claisy, my biggest frustration was not being able to find insurance that was truly tailored to my shipments of luxury items—insurance that was both simple and reassuring. With Claisy, I immediately noticed the difference: peace of mind and confidence. I can ship my valuable items with complete peace of mind, thanks to a service that’s clear, fast, and reliable.
Clémence
CEO & Founder - Secondhand Luxury Brand
The biggest challenge in the refurbished market is shipping: 99% of carrier insurance policies exclude our products. Before Claisy, every shipment was a pure financial risk. Today, we ship hundreds of parcels a day, knowing that every device—whether new or refurbished—is fully covered for its full value.
Arthur
CEO of High-Tech Refurbishment
Before Claisy, we used to waste a lot of time managing our shipments, without any real visibility. With their solution, everything has become seamless and secure: we ship without stress and have been more efficient right from the start.
Matthieu & Vianney
Founders & CEO - Repair Platform
Great service and excellent customer support. What matters most to us is trust and honesty. With Claisy, it’s simple, fast, and it really works. We’re more than happy to recommend Claisy for insuring your parcels. It takes the stress off, and the process is simple.
Margot & Vincent
Founders & CEO - Secondhand Luxury Fashion House
Stand Out from the Competition & Boost Customer Satisfaction with CLAISY
Your teams wait three months to receive the results of the Carrier investigation so they can compensate your customers: Stop wasting money and set yourself apart from your competitors! With Claisy, you can respond to your customers in less than a week.
Frequently Asked Questions
Find answers to the most common questions you might have about our parcel insurance. Contact our team if you can't find the answer to your question!
To insure a high value shipment, you must purchase Ad Valorem insurance, which covers the item’s actual market value rather than the carrier’s weight-based reimbursement. Claisy allows you to either manually declare this coverage or automate it for retailers , with compensation paid within 72 hours and no exclusions for luxury items or collectibles.
95% of our disputes are resolved within 72 hours after the claim is approved. When you submit a claim, you’ll receive a response within 48 hours. In summary, our claims are resolved in less than a week in more than 93% of cases.
3 Major Differences:
1. Simplicity: Automated coverage without development (discover our free integrations in less than 5 minutes) & a single claims process regardless of the carrier & destination
2. Speed: Carriers can take weeks or months to reimburse you; our claims are resolved within a week
3. Coverage: Our coverage is often more comprehensive (up to €100,000 per parcel) and includes items that carriers frequently exclude (refurbished goods, high-tech products, luxury goods, art, leather goods, watches, etc.)
The integration is designed to be simple for anyone without specific development skills. We offer native connectors for Shopify, PrestaShop, Wix, WooCommerce, and Magento that can be installed in just a few clicks (in less than 10 minutes).
For more complex systems (OMS, WMS), our robust API is fully documented. You can automate 100% of your shipments in less than half a day.
Parcels registered on Claisy during month M are billed at the beginning of the following month (M+1). Payment for the service is due 5 days after receipt of the invoice.
Our model is 100% transparent: no subscription fees, no hidden fees, and no long-term commitment. You pay only for the parcels you choose to insure, based on a single, competitive rate.
To file a transport dispute, log in to your Claisy customer account, then click on “My disputes” and “Add a Dispute” for the parcel that was damaged during delivery. Follow the instructions, and your request will be completed in less than 5 minutes. We respond within 48 hours in 99% of cases. Once your dispute is approved, you’ll be reimbursed within 72 hours: Follow the step-by-step guide here!
Of course, your item must be protected, and the packaging must be appropriate for the contents to prevent damage: your parcels will travel on conveyor belts and may fall from a height of several meters. At the same time, your packaging (including the shipping label) must be anonymous: no mention of the contents, no indication of value, etc. They are not marked as insured so as not to attract attention.
Feel free to check out our dedicated article with our packing tips.
We recommend that you register your shipment when you print the shipping label. At the very latest, you must register your parcel on the day you drop it off at carrier.
Our parcel protection is then activated once the shipping label is scanned by your carrier. If the order is ultimately canceled by the customer, you have 24 hours to cancel the parcel tracking.
Claisy accepts all international carriers as well as domestic postal services that offer online parcel tracking. However, we strongly recommend choosing a shipping method that requires a signature, as this ensures reliable proof of delivery (required for deliveries over €1,000).
How does it work?
Your Covered Products
We insure all your parcels up to €100,000
Protect your parcels with ease
Simply register your parcels on Claisy (via webhook & CMS module or API)
The simplest statement
Regardless of the carrier, our process is simple and streamlined, with processing within 48 hours.
Express Refund
72-Hour - to Minimize the Impact on Your Finances