PrestaShop: France's leading open-source e-commerce solution
With 37.21% of its users in France according to 6sense, and a market share of 1.91% worldwide, PrestaShop dominates the French e-commerce ecosystem. According to official figures, 50% of French e-commerce sites use this open source solution.
You are the architect of your own success. With PrestaShop, you've built your store, chosen your modules, optimized your code. But this mastery often stops at the warehouse door. ManagingPrestaShop parcel insurance then becomes a complex patchwork, a source of "technical debt" and wasted time.
This article is not a list of modules to add. It's a radical simplification strategy. We'll show you how to break out of the chaos of siloed parcel insurance and adopt a unified solution that protects 100% of your shipments with less than 20% of the technical effort. See also our article comparing parcel insurance offers from different CMS.
The PrestaShop Ecosystem in 2025: Opportunities and Challenges
The PrestaShop Market in Figures
Key points: PrestaShop represents a mature ecosystem, with a high concentration in France (37.21% of worldwide users). The growth in the average French shopping basket (+2.7% in 2024) reflects a move upmarket, requiring parcel protection adapted to growing values.
Typical PrestaShop User Profile
According to the Store Leads analysis, PrestaShop stores can be broken down as follows:
- 18.2% sell 1-9 products (VSEs, craftsmen, designers)
- 15.5% sell 100-249 products (established SMEs)
- 14.9% sell 250-999 products (professional e-tailers)
This diversity creates highly heterogeneous parcel insurance needs, which "one-size-fits-all" solutions cannot effectively satisfy.
Chaos by Default : Parcel Insurance on PrestaShop
Unlike closed SaaS platforms, PrestaShop offers no "native" unified parcel insurance solution. You, the merchant, are alone in a fragmented reality:
Fragmentation Transporters
- As many processes as carriers: your Colissimo module offers a parcel insurance option. Chronopost 's module offers ad valorem insurance, with different Limits . The GLS module may offer none at all. So you're juggling several interfaces and claims processes
- Fragmented management: A parcel dispute with Colissimo? You deal with La Poste. A damaged shipment problem with UPS? You enter the UPS process. There's no centralization, no overview of your risks.
- Claims lead times that put a strain on cash flow: Each Carrier has its own claims lead time, often in excess of 60 days. In the meantime, you've already had to satisfy your customer and reship a product.
The Illusion of "Dedicated" Marketplace Modules
The first temptation for a PrestaShop merchant is to look for an ad valorem solution on the Add-ons marketplace. It's a strategic mistake to respond to complexity with more complexity.
Problem Marketplace modules: These solutions handle pricing but not actual claims management. You pay for the module, configure the pricing, but in the event of an actual claim, you revert to traditional carrier processes with their delays and limitations.
The Hidden Costs of Modules
Adding a parcel insurance module to a PrestaShop stack is like adding a new part to an engine without checking its compatibility. Each module is a new potential source of conflicts and slowdowns, and a new element to update and maintain. It's the epitome of technical debt.
The marketplace's insurance modules have three major hidden costs:
- Technical cost: A module is not free to purchase, and often requires a subscription. It weighs down your site, requires updates (sometimes for a fee) and may conflict with your other modules with each new version of PrestaShop.
- Cost of captivity: These modules are often tied to a specific Carrier or insurer. You're trapped in a claims process you don't control.
- Opportunity Cost: The time spent configuring, maintaining and using these different modules is time you're not spending developing your business.
Claisy, The Alternative to Prestashop Insurance: The Lightweight Solution that Unifies and Protects
There's a radically different approach, designed for PrestaShop architects who value performance and simplicity. Claisy isn't a heavyweight module added to your stack. It's an intelligent, lightweight layer of protection that works in the background to secure your packages.
- Zero Technical Debt: Claisy is integrated via a small free module (not present on the marketplace) which does just one thing: it "listens" to your shipping creations. There's no impact on your site's speed, and no potential conflicts.
- Absolute centralization: It doesn't matter whether you ship with Colissimo or Chronopost, ChronopostUPS, DHL or another. All your insured parcels are visible on a single dashboard. A single claims process. A single interface
- No disruption to your processes: You continue to create your labels with your usual carrier modules. Claisy automatically detects shipments and handles them in the background, without any manual action on your part.
- Superior Protection: Benefit from total Ad Valorem coverage (luxury, high-tech included) with high Limits (€100,000), and above all, compensation in less than a week that protects your parcels against loss, theft and breakage, and therefore your cash flow and brand image.
Universal All Carrier Coverage
🚚 L'Assurance Claisy PrestaShop Fonctionne Avec Tous Les Transporteurs
Unlike marketplace modules limited to certain carriers, Claisy automatically covers all your shipments, regardless of the Carrier used:
Conclusion: Don't just cover your Prestashop packages, start managing your risk!
In 2025, the performance of a PrestaShop store is no longer measured solely by the speed of its front office, but also by the efficiency of its back office. Continuing to manage parcel insurance in a fragmented way means accepting a loss of time, money and control.
The "Radical Simplification" of Prestashop parcel insurance isn't a compromise, it's a strategy. Choosing Claisy means choosing a tool that unifies, automates and protects your shipments, freeing up your time and resources to focus on what you do best: building and growing your e-commerce empire.
Case study: Economic impact of fragmentation
Example 1: E-merchant VSE mode
📊 Profile: Fashion boutique, 100 parcels/month, average shopping basket €85
🔴 Current situation (Modules + Carriers)
- Insured Shipping module: €79 purchase + €20/year maintenance
- Colissimo insurance: 2.3% (80% of shipments) = €156/month
- Chronopost insurance: 1.8% (20% of shipments) = €31/month
- Payback period: 45-90 days depending on Carrier
- Total cost: €187/month + management complexity
🟢 Unified Solution (0.75%)
- Single rate: €85 × 100 × 0.75% = €64/month
- Monthly savings: €123 or €1,476/year
- 48-hour money-back guarantee
- Management: Single interface, zero modules
Result: 66% savings + major operational simplification
Example 2: Multi-product SME
📊 Profile: 250 SKUs, 300 parcels/month, average shopping basket 150€.
🔴 Fragmented situation
- 3 different modules: €200 setup + €60/year maintenance
- UPS insurance: 1.05% + €12 minimum on 40% of shipments
- DHL insurance: 1.2% on 35% of shipments
- La Poste: 2.1% on 25% of shipments
- Weighted average cost: ~€550/month
- Management time: 8h/month (3 different interfaces)
🟢 Centralized Solution
- Single rate: €150 × 300 × 0.75% = €337/month
- Savings: €213/month or €2,556/year
- Management time: 1h/month (single interface)
- Time ROI: 7h/month × €35 = €245/month recovered
Total impact: €2,556 direct savings + €2,940 time saved = €5,496/year savings