AboutUs
We protect every package from delivery risks and streamline the management of disputes to provide our customers and their recipients with the best delivery experience: simple, fast, and reliable.
Finally Making Package Insurance Easy to Manage
Protecting a package, handling a claim, and obtaining a refund shouldn't be a complicated process
That's what Claisy makes possible: everything is managed from a single interface, regardless of the Carrier, with a quick refund up to the declared value
Refund Period
Several weeks
Contacts for a Dispute
Multiples
Statement by a Dispute
less than 5 minutes
Response, followed by a refund
48 hours / 72 hours
Founded in Paris in 2024, based on a simple observation
The Findings
Based on 10 years of experience working for insurance companies, the conclusion is clear: traditional shipping insurance is no longer suited to the challenges of e-commerce—minimum fees per package, limited tech tools, etc.
Creation
Claisy was created to rethink this experience. By digitizing the entire process, we give shippers greater visibility into their shipments and disputes, right through to reimbursement.
Acceleration
We've decided to accelerate and expand our suite of solutions for disputes management with an ever-growing range of services: smart tracking, anomaly detection, Claisy Resolution Center, ... and there's more to come!
Our Values
Transparency
Clear communication to build a lasting relationship of trust with our customers and partners
Excellence
A constant commitment to improvement to deliver high-quality services and tangible results
Innovation
Integrating the most advanced technologies to enhance the end-to-end customer experience
What We Handle Every Day
Number of Packages Reported Per Day
Claisy tracks more than 1,500 packages a day and detects anomalies
Value of assets reported each day
Packages ranging from €10.99 to over €70,000 shipped to and from more than 80 countries
Processing Speed and Efficiency
Claisy will respond within 48 hours and issue a refund within 72 hours
Shippers trust us
From home decor to luxury goods, from cosmetics to professional equipment: What About You Tomorrow?