Claisy Resolution Center: Your customers report their disputes
The Claisy Resolution Center is a white-label portal that allows your customers to report a delivery- Dispute —such as loss, theft, damage, or non-delivery—on their own.
Claisy: Three Solutions Combined to Serve Your Shipments and Customers
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Tracking & Alerts
All your packages are consolidated in a single interface, and high-risk packages are flagged for you
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Ad Valorem Insurance
Your packages are insured for their actual value, with no deductible
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Management of disputes
A claim can be filed at Dispute in 5 minutes; it is reviewed within 48 hours and reimbursed within 72 hours.
A reporting process designed for your customers
A portal that reflects who you are
The Claisy Resolution Center reflects your brand identity: your customers stay with you from start to finish
A wizard that guides you through each declaration
According to the Dispute transport, the assistant asks the right questions and requests the necessary documents, such as photos of a damaged package
A declaration without re-entry
Your customer submits and files their documents on their own: your customer service team can focus on everything else
A unique solution that optimizes your NPS
Connect your tools
Synchronize your platform with Claisy in 5 minutes. Every package shipped is then covered
Ship Your Packages
Your shipments are tracked and protected worldwide. If there's a problem during delivery, we'll let you know.
The customer states that the Dispute
If there's a shipping issue, your customer can handle it on their own and fill out the form: this frees up your customer support team