disputes Management: Fewer Follow-ups, More Time for Your Customers

One place to file and track all your disputes claims. No more chasing down carriers—your claim is processed quickly.

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A smiling woman wrapping a package with a box cutter in a well-lit room, with superimposed digital boxes showing a Dispute listed as "damaged" for an amount of 222 euros, validated documents including an affidavit and approved interior and exterior photos, and a refund approved within 72 hours.

Our Solutions

Claisy: Three Solutions Combined to Serve Your Shipments and Customers

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Tracking & Alerts

All your packages are consolidated in a single interface, and high-risk packages are flagged for you

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Ad Valorem Insurance

Your packages are insured for their actual value, with no deductible

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Management of disputes

A claim can be filed at Dispute in 5 minutes; it is reviewed within 48 hours and reimbursed within 72 hours.

INSIDE CLAISY

Experience focused on anticipating and resolving disputes

A Clear Process for Greater Efficiency

You already know the procedure for effectively handling your disputes without affecting your client

Simplified reading to optimize resolution

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Resolution within 48 hours

In less than 48 hours, you'll receive the test results, regardless of the carrier

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Track the progress of your Dispute

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All actions on your Dispute are dated and visible in the history

A complete application on the first try

The required documents are listed for you right at the start, so your request can be processed without follow-up

Reported by you or your client

With the Claisy Resolution Center, branded with your company's colors, your customer submits their own claim at Dispute, and you can track the case from Claisy

How It Works

Management that is finally unified, regardless of the courier

Connect your store

Synchronize your tools in Claisy in 5 minutes. Every package you ship is then in good hands.

Ship Your Packages

Your shipments are tracked and protected worldwide. If there's a problem during delivery, we'll let you know.

Open a Dispute if needed

In the event of a delivery- Dispute , you can file a claim in 5 minutes, and we'll review your case within 48 hours