100% automated parcel insurance for your e-commerce business with Claisy: No more paperwork!

Eric
August 5, 2025
4
minutes of reading
Claisy Dashboard

Every year, tens of millions of packages are lost, damaged, or stolen. This disputes shippers and recipients, which sour the relationship between the two. For shippers, this means dissatisfied customers, additional costs, and a considerable waste of time trying to salvage a relationship that has unfortunately already been damaged.

At Claisy, we have chosen to tackle this issue head-on, which is why we have developed an innovative solution to automate and simplify the management of your disputes . We share the same goal as you: to allow you to focus on growing your business and free up your customer service team. We have no hidden fees and cover you for every package shipped. With our connectors integrated with the main CMS and OMS systems, you can say goodbye to manual tasks and complex disputes claims.

Discover how our solution can transform your logistics and save you time and money.

Connect your CMS in 5 minutes and automatically track your packages

The true power of automation lies in native integration. Claisy connects directly to the tools that drive your business. The result? Zero effort, zero oversights, and perfect coverage for 100% of your shipments.

Why does Claisy improve the traditional parcel insurance experience?

As you know, parcel insurance is essential to protect your shipments against the vagaries of transport. That's why with Claisy, you benefit from comprehensive coverage with no deductible, giving you complete peace of mind. Here's why Claisy stands out from the rest of the market.

Full automation of your parcel insurance via your CMS

Thanks to our modules and webhooks with CMS, as well as logistics solutions (ShippingBo) used by our logistics partners (3PL, 4PL, logistics providers, etc.), your parcels are covered automatically: no more oversights, no more manual errors... In the event of Dispute , you no longer need to manually download invoices or fill out complex forms: certain losses are covered without the need to submit any documentation.

Simplicity of CMS Connection and Speed of Processing

Inthe event of a problem with the delivery of one of your packages (loss, damage, theft), the declaration and processing are expedited, reducing reimbursement times and avoiding additional frustration for your recipient. Specifically, on average, our customers are reimbursed within 48 hours.

Logistics Savings: Package Insurance & Related Fees

Byoptimizing your logistics processes, you can reduce the costs associated with manually managing delivery insurance and disputes . In addition to internal savings, we offer competitive rates that allow you to achieve substantial savings compared to the ad valorem insurance policies offered by carriers

Simplified delivery issue management

WithClaisy, parcel issues are managed proactively. Our system, connected to over 1,500 carriers, detects anomalies and alerts you in real time. This allows you to take immediate action to notify your recipients, resolve issues where possible, and minimize the impact on your customers.

Manual Management vs. Automation Claisy

Carrier Insurance Carrier Manual)
⚙️ Process
Manual management and declarations on external portals, different for each Carrier.
💸 Cost structure
Average rate of ~1% with a minimum of €5, which penalizes small baskets.
🚫 Exclusions
Many categories (luxury goods, jewelry, high-tech, etc.) are excluded or poorly covered.
📉 Limit
Limited to between €5,000 and €10,000, insufficient for valuable items.
Claisy (100% Automated)
Process
100% automated via CMS/OMS. disputes underwriting and disputes management.
Cost structure
Single rate of 0.75% with no minimum. Your margin is always preserved.
🛡️ Exclusions
Broad coverage including most luxury goods, jewelry, and high-tech products.
📈 Limit
Up to €100,000 per shipment, for uncompromising protection.

The Benefits of Integrating Delivery Insurance with CMS

  • Time Savings: Direct integration with your CMS eliminates manual and repetitive tasks, allowing you to focus on your core business. For example, a Shopify customer saved an average of 10 hours per week using our solution for coverage declarations and, most importantly, claims management
  • Error Reduction: Automation minimizes the risk of human error, ensuring accurate and reliable coverage for every package. No more data entry errors or missed coverage!
  • Real-Time Tracking: Access real-time information on the status of your packages and claims management for better decision-making. Our dashboard allows you to view all your shipments and any issues encountered at a glance.

How does parcel insurance with Claisy work?

  • Easy Connection: Connect your online store or transportation management system to our platform in just a few clicks, usually in less than 5 minutes. We offer free connectors that can be integrated in less than 5 minutes without any development for the main CMS (Shopify, PrestaShop, WooCommerce, Adobe Commerce (formerly Magento), etc.) or your logistics solutions (ShippingBo and others to come).
  • Automatic Coverage: Every package shipped is automatically covered by our insurance, without any manual intervention. You no longer have to worry about taking out insurance for each shipment.
  • Gestion des Sinistres Simplifiée : En cas de litige lors de la livraison d'un colis, déclarez le sinistre directement depuis votre interface Claisy. Notre équipe traite rapidement (<48h) votre demande pour une indemnisation rapide et limiter l'impact du défaut de livraison sur votre relation client. Un formulaire simple et intuitif vous guide tout au long du processus, sans vous demander des pièces inutiles telles que la facture.
Claisy - Insurance claim

Parcel Insurance in Ou Claisy: Which Option Is Right for My Business?

Unlike the ad valorem insurance offered by carriers, Claisy offers comprehensive, transparent coverage with no minimum premium of several euros: our offers start at just a few cents (see our parcel insurance comparison). With Claisy, there are no deductibles and no surprises. Coverage is based on the actual value of your parcels, with responsive, friendly, and dedicated customer service. For example, a customer who took out traditional ad valorem insurance had to wait three months to be reimbursed for a lost parcel, whereas with Claisy, the reimbursement was made within 48 hours.

Automation in Action

⏱️
Case Study: retailer Shopify / PrestaShop)
Cosmetics sector • 500 packages/week
Before Claisy
  • 🥵 Manual management of each Dispute
  • ~10 hours/week lost to administrative tasks
  • 💸 Cash flow impacted (delays > 60 days)
With Claisy
  • 100% automated process
  • 🚀 Savings of 40 hours/month (equivalent to 0.25 FTE)
  • 💰 Compensation within 48 hours (secure cash flow)

Conclusion on Parcel Insurance integrated into your CMS

With Claisy, you can simplify your parcel management and protect your shipments efficiently and economically. Our solution, which incorporates ever-increasing automation and connectors with the main CMS (Shopify, Prestashop, Magento, WooCommerce), OMS, and technological solutions, allows you to save time, reduce errors, and optimize your costs.

Don't wait any longer to discover how Claisy can transform your logistics: contact us today for more information about our integrated technology solutions and/or to receive a personalized quote.

Automate your parcel insurance with your CMS and save time and money

Connect your CMS and manage your protection effortlessly. Take advantage of our exclusive offer now.

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❓ Questions about Automated Parcel Insurance

🔌 Is the module really free and easy to install?

Yes. All of our modules (Shopify, Prestashop, WooCommerce, Magento) are free. Installation is "plug-and-play," takes less than 5 minutes, and requires no technical skills.

🤖 How does the automation of shipping insurance rules work?

You set your criteria once (e.g., "Cover all orders over €100"). The system then automatically applies the coverage in the background to each eligible order.

📄 Is it possible to file a Dispute "without an invoice"?

Thanks to the API connection with your CMS, we automatically retrieve proof of value and shipping data. This eliminates manual entry and document uploads for the majority of files.

🚚 What happens if I use a Carrier listed?

Our solution is agnostic. It protects your shipments regardless of the Carrier more than 1,500 connected). Coverage and the claims process remain the same and centralized.

⚙️ What if I don't use one of the CMSs mentioned (custom-built website)?

There are three options available: manual entry, Excel drag-and-drop, or API. For proprietary systems or ERPs, we offer a robust REST API. Your technical team can integrate Claisy’s automation directly into your logistics workflow.

🔄 Should I cancel my Carrier insurance Carrier

Yes, this is recommended to avoid paying twice. Claisy automation is a great alternative to Carrier insurance Carrier which is often more expensive and offers less coverage). You only pay for what you use.

⏱️ How much time is actually saved in disputes management disputes

By automating reporting and evidence collection, our customers reduce the time spent on logistics after-sales service by a factor of 3. A report takes less than 2 minutes via the unified dashboard.

🌍 Does automation work internationally?

Absolutely. Whether you're shipping within the United States or to the other side of the world, the process is the same. The API detects the destination and applies the guarantees without any action on your part.

🔔 How am I informed of the progress of a case?

Everything is centralized on your dashboard. You receive notifications (email/webhook) at each key stage: opening, validation, and transfer of compensation (within 72 hours).

💰 Is there a fixed cost or subscription fee for API access?

No. Access to our technology, modules, and API is free. You only pay the insurance premium on packages that are actually secured (pay-as-you-go model).