You generate your labels in two clicks... But is insurance costing you money?
Shippingbo has transformed your logistics: automatic selection of the best Carrier, bulk label generation, customer notifications... Everything runs smoothly, your team saves time, and your shipments go out quickly. Until the day a package worth $800 arrives broken at your customer's doorstep. Or worse: your package is lost and never arrives.
Are you initiating an after-sales service delivery? With Shippingbo? With the Carrier Chronopost will compensateChronopost €35 per kilo. Colis Privé approximately €20 per kilo. Your €1,200 watch shipped by Colissimo? Maximum compensation of €50, after a 60 to 90-day wait. In the meantime, you have already reimbursed your customer (after-sales service requires it), your cash flow has been reduced, and your margin on this sale has disappeared along with your merchandise.
The reality for retailers Shippingbo: 30% of your packages exceed €150 in value but remain underinsured. One claim per week on a premium item represents a net loss of €500 to €2,000 per month. Over a year, this can quickly add up to €15,000 to €25,000—the equivalent of one new hire or several months of marketing budget.
Claisy radically changes the problem: insurance at declared actual value (up to €100,000 per package), automatic activation via Shippingbo connection, compensation within 48 to 72 hours instead of several months. No boxes to check manually, no deductible to pay, compatible with all your current and future carriers.
This guide is based on feedback from Shippingbo merchants: how it works in practice, what measurable return on investment it offers, and how to set up the solution in less than an hour.
The Parcel Insurance Problems You Experience Every Day
Limits Carriers Derisory Compared to Your Actual Shopping Carts
Shippingbo allows you to activate Carrier insurance Carrier checking the option when creating each label. In this case, you are limited to Limits by the carriers' terms and conditions and the exclusions of Carrier ad valorem conditions. You can find all our carrier insurance analyses here and our parcel insurance comparison tool here.
If you ship limited edition sneakers worth €450, refurbished electronic equipment worth €600, watches worth between €800 and €3,000, or premium leather bags worth €750, you will only get back €35 to €70 at best without good insurance in case of delivery problems. The difference between the actual value and the compensation will be a direct loss on your income statement.
Real Impact on Your Business
Let's take a standard case: you ship 5,000 packages per month via Shippingbo. Your average basket value is $180, and 20% of your packages exceed $300 (i.e., 1,000 high-value shipments per month). With a sector loss ratio of 0.9% (French e-commerce average), you experience 9 monthly claims on these premium parcels.
Calculation of net loss without insurance:
- 9 damaged deliveries × €230 average value = €2,070 worth of lost merchandise
- Carrier compensation: 9 × $30 = $270
- Net monthly loss: $1,800
- Annual loss: €21,600
This amount does not take into account the time spent by your teams managing disputes: exchanges with the Carrier, follow-ups, file creation, customer service management. On average, a claim requires 2.5 to 4 hours of operational work. Based on 9 claims per month, this represents 22 to 36 hours dedicated to problem solving instead of value-added tasks.
Product Exclusions: Categories That Are (Too Often) Rejected
Even when you activate Carrier ad valorem insurance Carrier Shippingbo, many product categories remain excluded from the terms and conditions. Carriers structurally refuse to cover:
- Watches and clocks (considered valuable items)
- Jewelry and accessories (almost always excluded)
- Luxury leather goods (designer bags, high-end wallets)
- Refurbished electronics (used status = coverage denied)
- Art and collectibles (too high a risk for carriers)
- Luxury perfumes and cosmetics above certain amounts
If your e-commerce catalog focuses on these segments—precisely those with the highest margins—you pay for shipping, manage customer service, and reimburse the customer, but you don't get anything back in the event of a claim. Some Shippingbo merchants have told us that they would rather not file a claim than waste time trying to get €25 after three months of administrative battles.
Compensation Delays: Your Cash Flow Blocked for Months
Carriers apply processing times that can paralyze your cash flow. Once the claim has been reported (within 3 days for apparent damage, within 21 days for non-apparent damage according to the CMR Convention), a multi-step process begins:
- Investigation opened: 15 to 30 days for the Carrier to Carrier the package or analyze the circumstances
- Request for supporting documents: invoices, proof of value, photos, correspondence with the recipient
- Internal validation: an additional 30 to 60 days for the litigation department to make a decision
- Actual payment: 7 to 15 days after acceptance of the application
Total time observed: 60 to 120 days between the incident and the payment of compensation. During this time, you have already reimbursed your customer (service obligation), reshipped a replacement product if available in stock, and absorbed the loss in your monthly cash flow.
For a retailer or marketplace that manages dozens of claims simultaneously, this cash tie-up becomes a real management problem. You have to mentally provision for these losses as bad debts, which reduces your investment capacity and complicates your financial management.
Claisy × Shippingbo: Automatic Delivery Insurance Without Changing Your Habits
Automatic and Invisible Connection
Claisy integrates directly with your Shippingbo platform via an automatic connection. When you generate a shipping label (manually or via automatic feed from your CMS), Shippingbo instantly transmits the package information to Claisy: declared value, Carrier , tracking number, weight, destination.
Claisy analyzes this data in real time and activates the insurance if the value exceeds the threshold you have set (for example, $75, $100, or $500, depending on your strategy). The entire process takes place in the background, in less than 2 seconds. You won't notice any difference in your daily workflow: no additional boxes to check, no manual steps, no slowdowns.
Concrete benefits for your team:
- Zero oversights: every eligible package is automatically insured, even during busy periods.
- Time savings: your logistics operators no longer need to check anything; they generate their labels as usual.
- Full scalability: whether you ship 500 or 50,000 packages per month, the system works the same way
- Compatible with all carriers: Chronopost, Colissimo, Colis Privé, DPD, UPS, DHL, Mondial Relay, alternative carriers, etc. Claisy covers everything.
If you change Carrier to optimize your costs (which happens frequently with Shippingbo depending on the areas and volumes), your Claisy insurance remains active. You don't have to redo any administrative procedures or sign any new contracts.
Actual Cash Value Coverage and Express Indemnification
Claisy parcel insurance works on an ad valorem basis: you are covered for the actual value you declare for each parcel, with no Limit . A parcel declared at €1,500 is insured for €1,500. An exceptional shipment worth €8,000 (art object, collector's watch) is covered up to €8,000, and Claisy can go up to €100,000 per parcel for specific profiles (jewelry, art galleries).
Fundamental difference with carriers:
- No deductible: you will receive 100% of the declared value in the event of a validated claim.
- No product exclusions: watches, jewelry, refurbished electronics, premium cosmetics—everything is covered.
- Compensation within 48 to 72 hours instead of 60 to 90 days
- Transparent rate: starting at 0.75% of the parcel value, decreasing according to your monthly volumes
Concrete example: you ship a pair of limited edition sneakers worth €650 via Chronopost. Claisy premium: €700 × 0.75% = €5.25. If the package is lost, Claisy will compensate you €700 within 48 hours (vs. €35 after 3 months with Chronopost insurance).
How Much Claisy Actually Saves You
Simple Calculation of Your Monthly ROI
To evaluate the financial benefits of Claisy, simply compare your current net loss (with Carrier insurance) to the cost of Claisy insurance.
Basic formula:
Current net loss = (Number of claims × Average parcel value) - Carrier compensation
Claisy cost = (High-value insured parcels × Average value) × Premium rate
Net savings = Current net loss - Claisy cost
Example: E-commerce 3,000 packages/month, average basket value €220
- 20% of packages exceed €200 (i.e., 600 high-value packages)
- Claims rate of 1% on this tranche = 6 claims per month
- Gross loss: 6 × $220 = $1,320
- Carrier compensation Carrier 6 × $28 = $168
- Current net loss: $1,152/month
With Claisy:
- Monthly bonus: 600 packages × $220 × 0.75% = $990
- Claisy compensation: €1,320 (100% value)
- Net gain: €1,320 - €990 = €330/month, or €3,960/year
Beyond Financial ROI: The Hidden Benefits
The impact of Claisy is not limited to accounting calculations. Several indirect benefits improve the overall performance of your business:
Enhanced customer satisfaction: When a package arrives damaged, speed of resolution is crucial. With Claisy, you can issue a refund or reship within 48 to 72 hours instead of saying, "We're waiting for the Carrier to return it Carrier two months." The result: your customer reviews improve, your after-sales service complaint rate decreases, and your Net Promoter Score increases.
Team time saved: Handling a Carrier dispute takes between 2.5 and 4 hours of work (multiple reminders, compiling paper files, negotiating with the litigation department). With Claisy, the process is digitized and seamless: it takes just 5 minutes to send the link to the customer, validate the documents received, and you're done.
Predictable cash flow: Knowing that you will recover 100% of the value within 72 hours changes the way you manage your cash flow. You no longer have to mentally set aside provisions for uncertain losses over three months. You can manage your cash flow with greater peace of mind, especially during periods of strong growth when every dollar counts.
Confidence to test new products: Some merchants are hesitant to list premium items (watches >$1,000, luxury bags, high-end electronics) for fear of logistical risk. With solid insurance at actual value, you can expand your catalog to include high-end items without stress, which automatically increases your average basket size and unit margin.
Setup: 3 Steps to Activate Claisy on Your Shippingbo Account
Step 1: Check Your Current Shippingbo Configuration
Before activating Claisy, make sure your Shippingbo account is set up correctly. Go to Connectors > Contracts and check that all your main carriers are active (Chronopost, Colissimo, Colis Privé, DPD, etc.).
In Settings > Logistics, enable the "Package value" field if you haven't already done so. This field allows Shippingbo to automatically retrieve the order amount from your CMS (Shopify, PrestaShop, WooCommerce) and send it to Claisy. Without this information, the insurance cannot be activated correctly.
If you have set up a Carrier insurance threshold Carrier for example, "activate above $100"), make a note of it somewhere. Once Claisy is in place, you can disable this option to avoid paying twice.
Step 2: Create Your Claisy Account and Set Your Thresholds
Go to www.claisy.com and create your business account. The registration form collects essential information: industry, monthly shipping volume, average basket size, types of products sold.
Claisy then asks you to set your custom activation thresholds:
- Minimum threshold: What is the minimum value you want to insure your packages for? (Recommended: $75 to $150 depending on your profile)
The onboarding process is completed immediately. Once your account has been created, you will have immediate access to your API key for Shippingbo integration, your Shippingbo webhook URL, and access to your Claisy dashboard.
Step 3: Enable Shippingbo Automatic Connection
Log in to your Shippingbo interface and go to Settings > Integrations > Partners: create a new custom integration.
Paste your Claisy API key into the field provided (you received it by email when you registered). Shippingbo will then display the data fields to be mapped:
- Declared value: Link this field to the order amount (usually retrieved automatically from your CMS).
- Tracking number: Automatic mapping, nothing to do
- Carrier : Automatic mapping
- Order reference: Optional but recommended for easy retrieval of files
Save the configuration. Shippingbo often offers a test feature: click on "Send a test event" to check that Claisy is receiving the data correctly. If everything is correct, you will receive a confirmation (HTTP code 200).
If you notice any discrepancies (some packages are not insured when they should be), this is often due to incorrect information in the "value" field in your source CMS. Correct the mapping and run another test, or feel free to contact us.
Regain Control of Your Logistics Risk
Transportation claims are not something you have to put up with. With Claisy integrated into Shippingbo, you can transform an operational pain point into a controlled and predictable process. Every valuable package is automatically protected, you can compensate your customers within 48 to 72 hours instead of several months, and your team saves time to focus on customer relations and growth.
For a retailer ships between 3,000 and 20,000 packages per month via Shippingbo, Claisy ad valorem insurance represents a measurable net gain of €3,000 to €20,000 per year. Beyond the direct financial benefit, you gain peace of mind (no more anxiety about premium shipments), customer satisfaction (ultra-fast dispute resolution), and innovation capacity (confidence to test new high-value products).
Set up your automated ad valorem insurance today: schedule an appointment to activate Shippingbo integration in less than an hour. Your customer service and logistics teams, as well as your customers, will thank you.