In 2025, the e-commerce market continues its exponential growth, and every logistical detail becomes a battleground for customer satisfaction. For an e-merchant on Magento or Adobe Commerce, shipping management is at the heart of this battle. But one question often remains in the blind spot: what happens when the package is lost, stolen or damaged? Think you're covered by your Carrier s basic insurance? You're in for a nasty surprise. See also our article comparing parcel insurance offers from different CMSs.
The pitfall of carrier-integrated parcel insurance: a risk for your business
When you ship via Colissimo or Chronopost from your Magento interface, you benefit from basic flat-rate compensation. This coverage, often presented as security, is in reality a sieve full of exclusions, derisory Limits and claims procedures designed to discourage you.
The problem is simple: insurance isn't their business. Their aim is to deliver, not to compensate you fairly. The result?
- Interminable reimbursement times: Be prepared to wait 60, 90 or even more days for a reimbursement.
- Indemnity Limits too low: Basic indemnity barely covers the value of a loss leader, and certainly not your high-value items.
- Hidden deductibles and exclusions: Many types of products are poorly covered or not covered at all
- Carrier management: You use Colissimo, Chronopost, DHL and FedEx? You'll have to manage four different claims processes, four different contacts and four times the complexity. An administrative nightmare
This system is a source of friction for your teams, a threat to your cash flow and a danger to your e-reputation.
The modern solution: an ad valorem insurance module 100% integrated with Magento
Faced with this complexity, the answer is not to suffer, but to equip yourself. Imagine a unique, plug-and-play module that installs in just a few clicks in your Magento back-office. Ad valorem insurance that covers all your parcels, whatever the Carrier, with transparent pricing and centralized, automated claims management, without ever leaving your interface. No more worries about your parcels being lost, damaged or stolen!
This is precisely Claisy's promise. Here's a direct confrontation between the two approaches.
Universal coverage: no longer held hostage by your carriers
One of the most powerful strategic advantages of a dedicated shipping insurance module is freedom. With Claisy, you are no longer limited by the Carrier contract you have chosen for a given shipment.
- ✅ Multi-carrier coverage: Whether you ship with ChronopostColissimo, DHL, UPS, FedEx, or GLS, your level of coverage is identical, premium & centralized.
- ✅ Destinations Mondiales: A single insurance policy to cover your shipments in France, Europe and abroad, with the same guarantees
- ✅ Operational simplicity: A single contract, a single rate, a single contact for all your disputes: lost, stolen or damaged parcels , so a single process for declaring your dispute to a single contact. At last, your logistics teams can concentrate on their core business: shipping.
This unified approach transforms insurance from a cost and complexity center into a true competitive advantage.
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How does it work? The practical case of a claim
Imagine the loss ofa parcel containing €2,500 worth of luxury leather goods.
Plug-and-Play installation: 3 clicks for total peace of mind
Forget complex API integrations with Adobe Commerce that require weeks of development. The Claisy parcel insurance module for Magento has been designed for e-merchants who demand simplicity and efficiency.
- Download : The module is directly accessible from your Claisy customer account.
- Installation: Upload it to your Magento back-office like any other standard extension.
- Activation: Activate the module. You're done
Your shipments are now automatically insured for their real value, with no manual action required. You can track your parcel insurance and declare a dispute in one click, directly from the order form in Magento.