Transport insurance is a crucial issue for e-tailers and logistics providers. With millions of parcels shipped daily in France, choosing the right solution can have a significant impact on your profitability. nShift, a major player in European logistics, offers parcel insurance via a partnership with Cover Genius (XCover) and insurer Accelerant. But is this solution really suitable for all professionals?
How does nShift Parcel Insurance work?
An innovative outsourcing model
What sets nShift insurance apart is its outsourced approach. Unlike traditional carriers' in-house insurance, nShift delegates claims management to broker Cover Genius (XCover brand) and insurer Accelerant.
Key benefit: This independence ensures that compensation decisions are not dependent on the final Carrier . Cover Genius assesses the legitimacy of claims according to strict contractual criteria, promising neutrality in the handling of lost, damaged or stolen parcels.
Modern Claims Process
The declaration process is carried out via the dedicated Cover Genius portal, external to the nShift interface. Although modern and intuitive, this system requires a departure from the usual work environment. nShift claims that 95% of eligible claims are reimbursed in less than 3 working days, a performance that depends on the quality of the claims submitted.
nShift Insurance rates and hidden costs
nShift Insurance Official Price List
nShift insurance rates are based on a percentage of the declared value, according to these scales:
- Domestic shipments: 0.7% of declared value
- Shipments within the EU: 1.0% of declared value
- Shipments outside the EU: 1.1% of declared value
To these percentages must be added transport insurance taxes, which vary from country to country (e.g. 12% in the UK, depending on local regulations).
Minimum Premium 8€ : The Obstacle for Small Packages
The major hidden cost: nShift charges a minimum premium of €8 (or £8) per shipment, regardless of the value of the package.
Concrete impact: For a domestic parcel costing €100, the calculated premium would be €0.70 (0.7% × €100), but you would have to pay €8. This represents a real cost of 8% of the parcel's value, or more than 11 times the advertised rate.
Deductible and Limits : Coverage Limits
Deductible applied: Each claim is subject to a deductible, the amount of which varies according to conditions. This deductible ensures that compensation never covers 100% of the loss incurred.
Coverage Limit : €20,000 maximum per shipment, according to XCover terms and conditions. This threshold may limit professionals shipping high-value goods.
nShift exclusions and restrictions
Excluded categories
XCover conditions exclude several categories of goods:
- Classic exclusions: Live animals, human remains, bullion, currency
- Extended exclusions: Used cell phones, used laptops, plants and flowers
- Used goods: Covered only on presentation of an invoice or proof of market value, excluding excluded categories.
Source: XCover/Cover Genius terms and conditions, available on the dedicated portal
Strategic comparison: nShift vs. Claisy
While nShift and Claisy share the same philosophy of speed and independence, their business models and coverage differ. The comparison is no longer based on speed, but essentially on thescope of protection against stolen, lost or damaged parcels.
Case studies: what impact on your margins?
Let's look at two concrete scenarios to visualize the impact of these differences.
Conclusion: New-generation parcel insurance
Our verdict: When to choose nShift vs Claisy?
nShift Suitable If :
- The minimum cost of €8 is marginal compared with your average shopping basket
- Your shipments are mainly domestic
- You prefer the integrated nShift ecosystem
- Vous expédiez principalement des colis > 1 000€ et < 20 000€
Claisy S'Impose Pour :
- Cost optimization for all types of parcels from €1 to €100,000, with a single price and no minimums
- No deductible and full coverage
- Extensive automation with native CMS integrations
- Flexibility of Limits to suit your business needs
Synthesis: nShift or Claisy
Theparcel insurance offered by nShift via Cover Genius is a modern and fast solution, which has the great merit of freeing you from carrier delays (ChronopostDHL, UPS, FedEx, etc.). It's a coherent "all-in-one" option for users of their ecosystem who prefer simple integration.
For professionals concerned with profitability, Claisy offers a high-performance alternative combining :
- A very high real cost for low and medium-value parcels, due to the minimum premium of €8
- A deductible that guarantees a financial loss on each claim
- A €20,000Limit that excludes very high-value shipments
- Exclusions on key products such as used phones and computers
Faced with this model, an expert solution like Claisy positions itself as the alternative for financial performance to cover all your shipments. By offering actual rate pricing with no abusive minimum premium, no deductible on value, Limits up to €100,000 and more, and broader coverage, Claisy offers protection of the same speed, but more cost-effective and powerful.
It's no longer just a question of rapid compensation, but of optimizing the overall cost of protecting your shipments.
Connect your CMS for free in 5 minutes. Never manage a dispute manually again!
The real power of automation lies in native integration. Claisy connects directly to the tools that drive your business: Shopify, Prestashop, WooCommerce, etc. The result? Zero effort, zero forgetting, perfect coverage of 100% of your shipments by migrating from nShift to Claisy.