Transport insurance is a crucial issue for retailers logistics providers. With millions of parcels shipped daily in France, choosing the right solution can have a significant impact on your profitability. nShift, a major player in European logistics, offers parcel insurance through a partnership with Cover Genius (XCover) and the insurer Accelerant. But is this solution really suitable for all professionals?
How does nShift Parcel Insurance work?
An Innovative Outsourced Model
nShift insurance stands out for its outsourced approach. Unlike traditional carriers' internal insurance policies, nShift delegates claims management to the broker Cover Genius (XCover brand) and the insurer Accelerant.
Key benefit: This independence ensures that compensation decisions are not influenced by Carrier . Cover Genius assesses the legitimacy of claims according to strict contractual criteria, thereby guaranteeing neutrality in the handling of lost, damaged, or stolen parcel claims.
Modern Complaint Process
The claims process is carried out via Cover Genius' dedicated portal, which is external to the nShift interface. Although modern and intuitive, this system requires users to leave their usual working environment. nShift promises a 95% reimbursement rate for eligible claims within three business days, subject to the quality of the submitted claim.
nShift Insurance Rates and Hidden Costs
The Official Price List for nShift Insurance
nShift insurance rates are based on a percentage of the declared value, according to the following scales:
- Domestic (national) shipments: 0.7% of the declared value
- Shipments within the EU: 1.0% of the declared value
- Shipments outside the EU: 1.1% of the declared value
In addition to these percentages, there are taxes on transport insurance, which vary from country to country (e.g., 12% in the United Kingdom according to local regulations).
Minimum Premium €8: The Obstacle for Small Parcels
The major hidden cost: nShift applies a minimum surcharge of €8 (or £8) per shipment, regardless of the value of the package.
Concrete impact: For a $100 domestic parcel, the calculated premium would be $0.70 ($0.70 × $100), but you will be required to pay $8. This represents a real cost of 8% of the parcel's value, which is more than 11 times the advertised rate.
Deductibles and Limits Coverage Limits
Deductible applied: Each claim is subject to a deductible, the amount of which varies depending on the conditions. This deductible ensures that the compensation never covers 100% of the loss incurred.
Limit : €20,000 maximum per shipment, according to XCover's terms and conditions. This threshold may restrict professionals shipping high-value goods.
Exclusions and Restrictions of Ad Valorem nShift
Excluded Categories
The XCover conditions exclude several categories of goods:
- Standard exclusions: Live animals, human remains, bullion, currency
- Extended exclusions: Used cell phones, used laptops, plants, and flowers
- Used goods: Covered only upon presentation of an invoice or proof of market value, excluding excluded categories.
Source: XCover/Cover Genius terms and conditions available on the dedicated portal.
Strategic Comparison of Parcel Insurance Solutions: nShift vs. Claisy
While nShift and Claisy share the same philosophy of speed and independence, their business models and coverage differ. The comparison is no longer based on speed, but mainly onthe extent of protection against stolen, lost, or damaged packages.
Case studies: how do parcel insurance solutions impact your margins?
Let's analyze two concrete scenarios to visualize the impact of these differences.
Conclusion: New Generation Parcel Insurance
Our Verdict: When to Choose nShift vs. Claisy?
nShift is suitable if:
- The minimum cost of €8 remains marginal compared to your average shopping cart.
- Your shipments are mainly domestic
- You prefer the integrated nShift ecosystem
- Vous expédiez principalement des colis > 1 000€ et < 20 000€
Claisy Wins For:
- Cost optimization for all types of packages from $1 to $100,000 with a single pricing structure and no minimum
- No deductible and full coverage
- Advanced automation with native CMS integrations
- Flexible Limits your business needs
Parcel Insurance Summary: nShift or Claisy
The parcel insurance offered by nShift via Cover Genius is a modern and fast solution, which has the great advantage of not being subject to carrier delays (Chronopost, DHL, UPS, FedEx, etc.). It is a consistent "all-in-one" option for users of their ecosystem who prioritize ease of integration.
For professionals concerned with profitability, Claisy offers a high-performance alternative combining:
- A very high actual cost for low- and medium-value parcels, due to the minimum surcharge of €8.
- A deductible that guarantees a financial loss on each claim
- A Limit €20,000, which excludes very high-value shipments
- Exclusions on key products such as used phones or computers
Compared to this model, an expert solution such as Claisy positions itself as the financial performance alternative to cover all your shipments. By offering actual pricing without excessive minimum premiums, no deductible on value, Limits €100,000 and above, and broader coverage, Claisy offers protection that is just as fast, but more cost-effective and powerful.
The challenge is no longer just the speed of compensation, but the overall optimization of the cost of protecting your shipments.
Connect your CMS for free in 5 minutes. Never manage a dispute manually again!
The true power of automation lies in native integration. Claisy connects directly to the tools that drive your business: Shopify, Prestashop, WooCommerce, etc. The result? Zero effort, zero oversights, and perfect coverage of 100% of your shipments when migrating from nShift to Claisy.
