You Can Create Your Labels in Just 2 Clicks... But Is Your Insurance Costing You Money?
Shippingbo has transformed your logistics: automatic selection of the best Carrier, bulk label generation, customer notifications... Everything runs smoothly, your team saves time, and your shipments go out quickly. Until the day a package worth €800 arrives broken at your customer’s doorstep. Or worse: your package is lost and never arrives.
Are you filing a delivery claim? With Shippingbo? With the Carrier ? Chronopost will compensate you €35 per kilo. Colis Privé : approximately €20 per kilo. Your €1,200 watch shipped via Colissimo? Maximum compensation of €50, after a wait of 60 to 90 days. In the meantime, you’ve already reimbursed your customer (as required by customer service), your cash flow has taken a hit, and your profit margin on that sale has vanished along with your merchandise.
The reality for e-retailers using Shippingbo: 30% of your parcels are worth more than €150 but remain underinsured. One claim per week on a premium item represents a net loss of €500 to €2,000 per month. Over the course of a year, this can quickly add up to €15,000 to €25,000—the equivalent of hiring one employee or several months’ worth of marketing budget.
Claisy completely transforms the way this works: insurance based on the declared actual value (up to €100,000 per package), automatic activation via the Shippingbo connection, and reimbursement within 72 hours instead of several weeks or months. No boxes to check manually, no deductible to pay, and compatible with all your current and future carriers.
This guide explains how it works in practice, what measurable return on investment you can expect, and how to set up the solution in less than an hour.
The Package Insurance Issues You Face Every Day
Limits CMR Carriers Are Ridiculous Compared to Your Actual Cart Totals
Shippingbo allows you to activate carrier insurance by checking the option when creating each label. In this case, you are limited to the caps set forth in the carriers' terms and conditions and to the exclusions in the ad valorem terms and conditions at Carrier. You can find all of our analyses of carrier insurance policies here and our package insurance comparison tool here.
If you ship limited-edition sneakers priced at €450, refurbished electronics priced at €600, watches priced between €800 and €3,000, or premium leather bags priced at €750, you’ll recoup at best €35 to €70 without proper insurance in the event of a delivery issue. The difference between the actual value and the compensation paid out is a direct loss on your income statement.
Real Impact on Your Business
Let’s consider a typical scenario: You ship 5,000 packages per month via Shippingbo. Your average order value is €180, and 20% of your packages exceed €300 (that’s 1,000 high-value shipments per month). With an industry-wide loss rate of 0.9% (the French e-commerce average), you experience 9 claims per month on these premium packages.
Calculation of net loss without insurance:
- 9 failed deliveries × €230 average value = €2,070 in lost merchandise
- Average compensation Carrier : 9 × 30€ = 270€
- Monthly net loss: 1,800€
- Annual loss: 21,600€
This figure does not take into account the time your teams spend handling claims: communicating with the insurance Carrier, following up, compiling case files, and managing customer service. On average, a single claim requires 2.5 to 4 hours of operational work. Based on 9 claims per month, this amounts to 22 to 36 hours spent resolving issues instead of performing value-added tasks.
Product Exclusions: The Categories (All Too Often) Left Out
Even when you purchase ad valorem insurance Carrier through Shippingbo, many product categories remain excluded under the terms and conditions. Carriers systematically refuse to cover:
- Watches and timepieces (considered valuable items)
- Jewelry (almost always excluded)
- Luxury leather goods (designer bags, high-end wallets)
- Refurbished electronics ("used" status = coverage denied)
- Works of art and collectibles (too high a risk for carriers)
- Luxury perfumes and cosmetics above certain amounts
Compensation Delays: Your Cash Flow Tied Up for Months
Carriers have processing times that can disrupt your cash flow. Once a claim is filed (within 3 days for visible damage, within 21 days for non-visible damage, according to the CMR Convention), a multi-step process begins:
- Investigation Initiation: 15 to 30 days for the Carrier to locate the package or investigate the circumstances
- Request for supporting documentation: invoices, proof of value, photos, correspondence with the recipient
- Internal approval: an additional 30 to 60 days for the legal department to make a decision
- Actual payment: 7 to 15 days after the application is approved
Total time elapsed: Several weeks or even months between the incident and the payment of compensation. During that time, you have already reimbursed your customer, shipped a replacement product if it was in stock, and absorbed the loss in your monthly cash flow.
For a rapidly growing e-retailer a marketplace that handles dozens of claims simultaneously, this tie-up of cash flow becomes a real management challenge. You must mentally set aside provisions for these losses as bad debt, which reduces your ability to invest and complicates your financial management.
Claisy × Shippingbo: Delivery Insurance Without Changing Your Habits
Automatic and Invisible Login
Claisy integrates directly with your Shippingbo platform via an automatic connection. When you generate a shipping label (either manually or via an automated feed from your CMS), Shippingbo instantly sends the package information to Claisy: declared value, selected carrier, tracking number, weight, and destination.
Tangible benefits for your team:
- No oversights: Every eligible package is automatically insured, even during peak periods
- Time savings: Your logistics staff no longer have to check anything—they just generate their labels as usual
- Full scalability: Whether you ship 500 or 50,000 packages per month, the system works the same way
- Compatible with all carriers: Chronopost, Colissimo, Colis Privé, DPD, UPS, DHL, Mondial Relay, alternative carriers... Claisy covers them all
If you switch to a different Carrier tomorrow to optimize your costs (which often happens with Shippingbo depending on the regions and volumes), your Claisy insurance will remain in effect. You won't need to complete any additional paperwork or sign a new contract.
Fair Value Coverage and Express Indemnification
Claisy's parcel coverage solution is based on the declared value: you are covered up to the actual value you declare for each package, with no arbitrari limit. A parcel declared at €1,500 is insured for €1,500. A high-value shipment worth €8,000 (such as a work of art or a collectible watch) is covered up to €8,000, and Claisy can provide coverage of up to €100,000 per parcel for specific types of shipments (such as jewelry or art galleries).
A fundamental difference from transportation companies:
- No deductible: You’ll receive 100% of the declared value in the event of a validated claim
- No product exclusions: watches, jewelry, refurbished electronics, premium cosmetics—everything is covered
- Refund within 72 hours instead of 60 to 90 days
Real-world example: You ship a pair of limited-edition sneakers worth €650 to Chronopost. Claisy premium: €700 × 0.75% = €5.25. If the package is lost, Claisy will reimburse you €700 within 72 hours (compared to €35 after 3 months with standard Chronopost insurance).
How Much Does Claisy Actually Save You?
A Simple Calculation of Your Monthly ROI
To assess the financial benefits of Claisy, simply compare your current net loss (with limited carrier coverage) to the cost of Claisy insurance.
Basic formula:
Current net loss = (Number of claims × Average package value) - Average compensation Carrier
Claisy cost = (Insured high-value packages × Average value) × Premium rate
Net savings = Current net loss - Claisy cost
Example: E-commerce—3,000 packages per month, average order value of €220
- 20% of packages are worth more than €200 (that is, 600 high-value packages)
- Claim rate of 1% for this segment = 6 claims per month
- Gross loss: 6 × €220 = €1,320
- Carrier's compensation: 6 × €28 = €168
- Current net loss: 1,152€/month
With Claisy:
- Monthly bonus: 600 packages × €220 × 0.75% = €990
- Claisy Refund: €1,320 (100% of the value)
- Net income: 1,320€ - 990€ = 330€/month, or 3,960€/year
Beyond Financial ROI: The Hidden Benefits
Claisy's impact goes beyond mere accounting calculations. Several indirect benefits enhance the overall performance of your business:
Improved Customer Satisfaction: When a package arrives damaged, the speed of resolution matters greatly. With Claisy, you can issue a refund or reship the item within 48 to 72 hours instead of saying, “We’re waiting for the return from the Carrier in two months.” The result: your customer reviews improve, your after-sales complaint rate decreases, and your Net Promoter Score increases.
Time saved for the team: Handling a standard “ Dispute ”Carrier case typically takes 2.5 to 4 hours of work (multiple follow-ups, compiling a paper file, negotiating with the legal department). With Claisy, the process is digitized and seamless: it takes just 5 minutes to send the link to the client, verify the documents received, and you’re done.
Predictable Cash Flow: Knowing that you’ll recover 100% of the value within 72 hours changes the way you manage your cash flow. You no longer have to mentally set aside funds for uncertain losses over a three-month period. You can manage your cash flow with greater peace of mind, especially during periods of strong growth when every euro counts.
Confidence to Test New Products: Some merchants are hesitant to stock premium items (watches over €1,000, luxury handbags, high-end electronics) out of fear of logistical risks. With robust insurance based on actual value, you can expand your catalog into the high-end market without stress, which automatically increases your average order value and your per-unit margin.
Setup: 3 Steps to Activate Claisy on Your Shippingbo Account
Step 1: Check Your Current Shippingbo Configuration
Before activating Claisy, make sure your Shippingbo account is set up correctly. Go to Connectors > Contracts and verify that all your primary carriers are active (Chronopost, Colissimo, Colis Privé, DPD, etc.).
In Settings > Logistics, enable the "Package Value" field if you haven't already. This field allows Shippingbo to automatically retrieve the order total from your CMS (Shopify, PrestaShop, WooCommerce) and send it to Claisy. Without this information, the insurance cannot be activated properly.
If you've set an insurance threshold courier (for example, "activate when the amount exceeds €100"), make a note of it somewhere. Once Claisy is up and running, you can disable this option to avoid paying twice.
Step 2: Create Your Claisy Account and Set Your Thresholds
Go to www.claisy.com and create your business account. The registration form collects essential information: industry, monthly shipment volume, average order value, and types of products sold.
The onboarding process is completed immediately. Once your account is created, you’ll have immediate access to your API key for the Shippingbo integration, your Shippingbo webhook URL, and access to your Claisy dashboard.
Step 3: Enable Automatic Shippingbo Connection
Log in to your Shippingbo dashboard and go to Settings > Integrations > Partners: create a new custom integration
Paste your Claisy API key into the field provided (you received it by email when you signed up).
Save the configuration. Shippingbo often offers a test feature: click "Send a test event" to verify that Claisy is receiving the data correctly. If everything is correct, you will receive a confirmation (HTTP status code 200).
If you notice any discrepancies (such as some packages not being insured when they should be), this is often due to the "value" field being filled out incorrectly in your source CMS. Correct the mapping and run another test, or feel free to contact us.
Take Back Control of Your Logistics Risk
Shipping claims don’t have to be an inevitable burden. With Claisy integrated into Shippingbo, you can turn an operational pain point into a controlled and predictable process. Every valuable package is automatically protected, you can compensate your customers within 72 hours instead of several months, and your team saves time to focus on customer relationships and growth.
For a retailer that ships between 3,000 and 20,000 packages per month via Shippingbo, Claisy’s ad valorem insurance represents a measurable net savings of €3,000 to €20,000 per year. Beyond the direct financial benefit, you gain peace of mind (no more anxiety about premium shipments), improved customer satisfaction (ultra-fast resolution of disputes), and greater capacity for innovation (the confidence to test new high-value products).
Set up your automated ad valorem insurance today: schedule an appointment to activate the Shippingbo integration in less than an hour. Your customer service and logistics teams—as well as your customers—will thank you.