LetMeShip offers a powerful multi-carrier platform to simplify shipping. At first glance, their complementary insurance seems a practical solution for securing your shipments. However, a professional analysis reveals that the parcel insurance offered is not up to some competitors' standards and could be optimized: mainly in terms of indemnity times.
This article is not just a description. It's a strategic guide that explains how the LetMeShip guarantee really works, its cost, its limits, the refund period, but it also offers you a real alternative to LetMeShip parcel insurance: Claisy.
The LetMeShip Guarantee: How does it work?
The principle behind LetMeShip's insurance offer is simple. For a percentage of the declared value of your goods, LetMeShip increases the Limit Liability beyond the basic (and often "derisory") carrier coverage.
- Rate: 1% of the declared value of the merchandise
- Minimums: €5 for national delivery (within France), €10 for international delivery
- Limits : Up to €100,000 for goods and €500 for documents
On paper, the insurance offer is attractive. But the devil is in the terms and conditions.
LetMeShip: Excluded goods and Conditions to be met
As with all insurance, LetMeShip's insurance includes strict exclusions. In particular, the following are excluded
- Perishables
- Valuable items such as jewelry, precious metals and precious stones
- Cash, securities, works of art
- Dangerous or regulated goods
For fragile products, manual validation prior to shipment is often necessary to guarantee shipment coverage. Packaging must be impeccable, and the declared value must correspond precisely to the invoice provided.
Warning: "30 Days after Carrier Validation".
This is one of the most important sentences in LetMeShip's terms and conditions, and the one that represents the greatest risk for your company, or at least a point to bear in mind. It means that the trigger for your refund is not LetMeShip's decision, but that of the final Carrier (ChronopostDHL, UPS, FedEx, ...).
LetMeShip acts as a simple "intermediary". Once you submit your transport dispute to them, and they approach the Carrier : an internal investigation at the Carrier then begins, which is often long and opaque (averaging over 10 weeks).
Let's take a look at how long it really takes to get your money back:
- ACTUAL TOTAL TIME : On average 74 days and therefore an average total 104 days
- Carrier survey time: Minimum 45 days, average 74 days
- LetMeShip refund period (after Carrier approval): 30 days
For more than 3 months, your cash flow is reduced by the value of the goods, shipping costs, and the cost of reshipping a new order to your customer.
A cautionary note for the pro: Waiting more than 100 days for compensation for a transport dispute is not a risk management strategy, it's a form of uncertainty which, in the best-case scenario, ends in a cash-flow problem. A commercial guarantee like Claisy totally decouples compensation from the Carrier 's bureaucracy: at Claisy, the claim is assessed in-house and compensated within 48 hours of validation of the documents. You regain control of your risk, your and your cash flow.
LetMeShip insurance comparison with other solutions
Table 1: The LetMeShip guarantee versus carriers' ad valorem offers
To put it bluntly, LetMeShip insurance offers better coverage than the carriers' basic insurance. However, the carriers' offers hold their own in terms of coverage, and make up for it in terms of claims handling, even though they are decentralized. This is shown in the table below:
This table proves it: the LetMeShip ad valorem solution is a useful consolidation of the basic offers. But for a professional, comparing Limits is not enough. You have to compare processes.
Table 2: Professional Choice - LetMeShip vs Claisy comparison
This second chart compares what really counts for business management: control, speed and simplicity of the claims process.
Claisy is a great alternative to LetMeShip parcel insurance.
Connect your CMS for free in 5 minutes. Never manage a dispute manually again!
The real power of automation lies in native integration. Claisy presents itself as the alternative to LetMeShip insurance, plugging directly into the tools that drive your business: Shopify, Prestashop, WooCommerce, etc. The result? Zero effort, zero forgetting, perfect coverage on 100% of your shipments by migrating from LetMeShip to Claisy.
Conclusion: Take Control of Your Cash Flow
LetMeShip is an excellent logistics platform. However, its parcel insurance guarantee, while superior to carriers' offers overall, remains a simple intermediation service that leaves you dependent on carriers' deadlines and decisions. You're therefore subject to an uncertainty that costs you time, brand image and cash flow.
For a professional, the real insurance is not the one that promises a Limit, but the one that guarantees a process. By choosing Claisy, you don't just insure your parcels: you insure your cash flow, the time of your management teams and the satisfaction of your customers.