Sendcloud is an essential technology platform for thousands of retailers (more than 30,000) looking to optimize their shipping operations. To safeguard these shipments, Sendcloud offers integrated package insurance, promising simplicity and speed. But how effective is this protection in everyday use?
This 2026 guide provides a detailed analysis of Sendcloud’s insurance system: how it works technically, the actual coverage provided, the pricing structure, coverage limits and exclusions. We’ll compare this solution to other options on the market—including Claisy—to help you determine which coverage best suits your shipping volume, product catalog, and budget constraints.
How does Sendcloud Insurance work?
Sendcloud's delivery insurance is provided by an expert technology partner, XCover (part of Cover Genius). This model offers a major advantage: claims processing is independent of the carrier's decision, which allows for faster compensation than with carriers.
The user experience is also a strong point: the complaint process is seamlessly integrated into the Sendcloud interface, offering centralized management without disrupting the user’s experience—all backed by a strong commitment to respond within 3 business days
Coverage of the "sales value"
Sendcloud, like Claisy, covers the sales value of the merchandise regardless of the Carrier r (Chronopost, DHL, UPS, FedEx, etc.). However, Sendcloud’s insured shipping requires proof of sale (invoice), whereas solutions like Claisy can retrieve this information automatically via CMS connectors.
A Closer Look at Sendcloud's Package Insurance: Rates, Limits, and Exclusions
Sendcloud Insurance Rates: Just One Variable—the Destination
Sendcloud's shipping insurance plan is simple and depends solely on the package's destination: domestic or international
The model is based on a clear and transparent system that makes a simple distinction between domestic and international services (which can quickly become expensive in this case).
Sendcloud Coverage Limit: a limit of 5,000 €
Regardless of the pricing model, the maximum insurable amount through the Sendcloud solution is “unfortunately limited” to €5,000. While this is certainly a genero Limit e for many retailers, it quickly becomes an obstacle for professionals in the luxury, art, retail supply, and high-value B2B equipment sectors.
Exclusions and Conditions
Sendcloud's package shipping insurance is appealing because it has no deductible. However, its list of exclusions is a major point of concern, particularly for high-tech items (which are not covered).
Major product categories excluded:
- High Tech ( Cell Phones, Laptops, etc.)
- Televisions
- Computer Chips and Memory Devices
- Works of Art
- CBD, E-cigarettes, ...
- Precious stones and metals, foreign currency, etc...
The complete exclusion of cell phones and laptops is a major obstacle for all players in the high-tech e-commerce and refurbished goods sectors. Always check the terms and exclusions before shipping.
Sendcloud vs. Claisy Insurance: Two Philosophies of Simplicity
Who Sendcloud is ideal for: E-retailers that already use the Sendcloud ecosystem and primarily ship standard products (clothing, accessories, small items) benefit from native integration and efficient centralized management. The lack of a deductible is a real advantage for insured packages of average value.
When to Consider an Alternative: If your product catalog includes items excluded from Sendcloud’s insurance—such as electronics (smartphones, laptops) or goods valued at more than €5,000 (jewelry, watches, leather goods)—other solutions, such as Claisy, may offer more suitable and complementary coverage.
Decision Tree: A Supplement to Sendcloud Insurance?
To help you figure out the best option for insuring your packages based on your needs, here is a simple guide.
Claisy is therefore a simple, complementary alternative to Sendcloud's package insurance.
Sendcloud Insurance (or Add-On) Alternative: Connect to Your CMS in 5 Minutes
The true power of automation lies in native integration. Claisy presents itself as a real alternative to Sendcloud and connects directly to the tools that power your business: Shopify, Prestashop, Wix, WooCommerce, and more. The result? Zero effort, zero oversights, 100% coverage of all your shipments, and a successful migration from Sendcloud to Claisy.
Connect Claisy to your online store with just one click
Native shipping insurance that covers 100% of your shipments, with no need for double data entry: Shopify, PrestaShop, WooCommerce, Wix, and Adobe Commerce (Magento).
Shopify Insurance
Native webhook: Connect your store with just one click.
Connect to Claisy →
PrestaShop Insurance
Free, certified module, ready in just a few minutes.
Connect to Claisy →
WooCommerce Insurance
Webhooks and REST APIs for your WordPress site.
Connect to Claisy →
Wix Insurance
Get your Wix shipments set up in less than 5 minutes—effortlessly and without a developer.
Connect to Claisy →
Magento Insurance
Native extension for Adobe Commerce (Magento).
Connect to Claisy →In conclusion, Sendcloud is an excellent integrated solution with well-defined limitations
The ad valorem insurance offered by Sendcloud is a modern, fast, and well-integrated solution, perfectly suited for retailers that ship standard goods with a value not exceeding €5,000. The lack of a deductible and centralized management are, of course, undeniable advantages.
However, based on this analysis, its limitations must be taken into account:
- A €5,000" Limit ," which excludes high-value shipments
- A list of exclusions that is disadvantageous, particularly for key products such as computers and cell phones
- A price differentiation between domestic and international shipments
Final verdict: Sendcloud Insurance effectively meets the needs of most European e-retailers shipping so-called standard goods. Its native integration and simplified management explain its widespread adoption.
For the remaining 20–30%—including the refurbished high-tech, luxury, and art sectors, or items valued at more than €5,000— exclusions and Limits require exploring specialized alternatives. In this category, Claisy stands out with broader coverage and adjustable limits. The choice will depend on your volume, your technical integration needs, and your preference for automated management of disputes transport.